SQL 2008 / 2008R2 End of support

  On July 9th 2019, Microsoft will officially end extended support for the Microsoft SQL 2008 and 2008R2 products. This SQL version was a mainstay of databases for several years, particularly for the Web edition that made SQL more accessible to mainstream developers with its affordable pricing and powerful database engine. What does this mean…

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How fast is my internet?

A brief history recap Over the past 10 years there have been a lot of changes in the delivery of broadband internet within New Zealand. Just 10 years ago the vast majority of homes were still on dial up internet with broadband being delivered using ADSL v1 (Asymmetric Digital Subscriber Line) technology. Next came ADSLv2…

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Support

Reflections of a Triage Support Agent

Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…

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Backup to the Future

At one of my first IT jobs working as a technician, I remember a lady running up to our helpdesk and desperately pleading with us to help her recover documents of a personal nature from an external hard drive that had broken. The documents? Her only copies of wedding photos and pictures of her first…

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Network Security with Fortinet Managed by Lucidity

Here at Lucidity, we take network security seriously. The number of threats to your data is increasing daily, you just need to read the news to hear about another innocent person falling victim to digital degenerates, so to protect yourself and your data, you need to invest in good network protection systems. This is where…

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Lucidity’s Contact Centre won’t cost you the earth

After my most recent blog – Not All Phone Systems are Created Equal – I figured I would do a follow-up piece on another feature of the Lucidity Cloud PBX platform. Contact Centre functionality doesn’t typically come cheap. I have experienced this first hand when looking to find a Contact Centre solution for Skype for…

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Optimising your Office 365 Licensing

Not so long ago, the majority of businesses purchased Microsoft licensing on a perpetual basis – a number of licenses are purchased based on user volume.  If you added more users you then purchase some more, if your user numbers went down then you kept some spares on the shelf.  Alongside this, you then paid…

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