Power BI – Driving Data Led Decision Making

Businesses that understand the importance of data and base business decisions on that data have a significant advantage over their competitors. One of the primary challenges to getting to this state is how you get this data and make it accessible to decision makers. Microsoft Power BI is a data visualizer. You provide it with…

Support

Reflections of a Triage Support Agent

Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…