Fortis Travel Video Case Study
Enduring partnership with Fortis Travel
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Background
As one of the largest privately owned travel companies in New Zealand, Fortis Travel differentiate themselves with a focus on quality over quantity. From the beginning, Fortis have looked for a long-term support partner to delivery technical excellence.
Business Challenge
The travel industry is a competitive space which operates 24/7 with little room for error. The initial challenge for Fortis Travel centred around moving away from in-office servers. This was needed to allow Fortis Travel staff to access specific travel booking programmes in a cloud environment. Following this, Fortis has needed to stay ahead of the game to deliver the superior customer service they base their business on. Integrated communications systems, Modern Office Environments and timely IT troubleshooting have been part of this requirement.
I like dealing with companies where the owners are in there, they know what's going on and have skin in the game.”
– Blair Huston, Director Fortis Travel.
Our Solution
After initially hosting Fortis in our private cloud data centre, Lucidity has migrated Fortis to a secure public cloud which future-proofs Fortis’ ability to grow the business without being held back when business software has not kept pace. As a true trusted advisor to Fortis, Lucidity has created a modern work environment including VOIP phone systems, and video conferencing. In addition to providing all the tools Fortis requires to meet their customers’ needs, Lucidity keeps Fortis safe with state-of-the-art cyber security protection.
How do you make a travel business truly world-wide?
Explore our partnership with Fortis Travel, one of the last privately owned travel agencies, and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune, creating a secure, seamless infrastructure that supports their worldwide presence.
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