Remote working benefits and cost savings for Helloworld
For over 30 years the team at helloworld Lower Hutt has been passionately helping people plan their travel experiences and is renowned for providing top-notch customer service.
A customer since March 2007, Paul Borrie, Director, explains why The Paul Borrie Travel Company, initially chose Lucidity to bring all its disparate IT systems together.
To ensure the business is running efficient and cost effective IT systems and staff also have the flexibility to work seamlessly from any location.
Why were you looking for an alternative IT set up?
At the time, we had 3 offices, all using disparate systems and we needed a solution to bring them all together in a scalable and cost effective way. We had always made efforts to keep up with changing technology, to find better and more cost effective methods for our computer system.
Many, many hours were spent trying to understand and co-ordinate what we were being offered by vendors including hardware, software, connectivity, security, provisioning and consistent service delivery.
We used to imagine how great it would be to find an organisation and the people within, whom we could trust to take care of all that – “a one stop shop” so that we could get on with our core business. Finally, we found that with the team at Lucidity.
Why did you choose Lucidity?
In the initial meeting, we weren’t given a big sales pitch or handouts. The team at Lucidity just listened to understand our requirements and then drew diagrams of how everything could fit together and how their Managed Desktop virtual platform solution could help. They didn’t use jargon or geek stuff – just honest answers and explanations.
We have considerable respect, not only for the company’s unquestionable knowledge and experience, but also for the genuine interest that the Lucidity people consistently show in helping us achieve effective business solutions.
How is the solution provided working now?
The benefits have been significant and include:
No more worry about IT administration tasks.
No surprise IT expenditure.
The flexibility to work from anywhere.
Reliable, friendly customer service.
Any other comments about working with Lucidity?
We have complete confidence in Lucidity to take care of anything we need in respect of IT.
Not only the range of services, which they offer but also the practical, trustworthy advice the team provides.
Our experience has been excellent and we rate the company very highly.