Office365 | Azure Virtual Desktop Remote Working Solution for NZTB
How we supported New Zealand Travel Brokers in quickly facilitating a remote working model through Covid-19.
Watch this video to learn more about how we implemented a remote working solution for New Zealand Travel Brokers.
New Zealand Travel Brokers are one of Lucidity’s largest travel customers operating under a broker model with a dedicated support team located across Palmerston, North Auckland and Wellington.
With a dispersed workforce, it was essential for New Zealand Travel Brokers to move a standardised solution that could offer the 170 brokers the same seamless end user experience, regardless of their individual locations.
Managing a very dispersed workforce is a challenge as now there are 170 individual networks rather than the fewer traditional offices. Managing efficiency across this new paradigm was solved by Lucidity developing an in-house application called Lucidity Client Manager (this sits on the end user's laptop). The application utilizes modern technology from Azure like Stream Analytics, Azure Event Hub and Power BI. Lucidity can instantly see where issues may be occurring, either on the local device or the local Wi-fi network. This enables Lucidity to isolate the location of the issue quickly and deliver rapid customer support, as well as offering insights to our customers about the network performance of their remote location.
“I wouldn’t have any hesitation in recommending Lucidity to any other businesses that are looking at joining them. They have the most modern and reliable platform that I have ever worked on with over 15 years in the industry. It is quick, modern and very secure and yeah, just a really, really great bunch to work with”
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