This is the third blog in our series about malicious emails. You can read the first two blogs, How to identify malicious emails and Is the mail really malicious by clicking on the links. What to do with a suspected malicious email The answer to this is quite simple: delete the email. You can ignore…
24/7 NZ Based Support
Our friendly support team is based right here in New Zealand, with on-call support available around the clock.
We have Microsoft and Fortinet certified engineers with years of experience, and advanced partner agreements to ensure we have access to premier support with the big solution providers.
Our certified engineers are ready to assist with your biggest technical challenges.
On-site & Remote Support
While most support cases can be addressed either over the phone, email or by logging onto a users machine, Lucidity also offers on-site support to our customers.
We use modern device management tools to understand a computers health and remote control technology to try and fix in the first instance, but if an onsite visit is deemed as the best method of resolution, our mobile support engineers are on their way to resolve your issue.
Lucidity will proactively monitor your network connections to optimise performance and provide advice on business continuity and disaster recovery planning.
With a mix of network connection and device monitoring, our Team can be alerted to onsite issues quickly in the event of an issue.
Lucidity Partner Network
Lucidity work with best of breed technology solution partners to ensure we can get the right help to your business, wherever you are located.
Having designed and implemented hundreds of successful technology projects, we have built up good rapport with a range of different partners who are experts in their field.
Lucidity engineers are experts at what they do, but IT is a vast landscape and we acknowledge there are many technologies we may not be familiar with.
From complex network installations, to SharePoint and Dynamics 365 customisations, contact Lucidity and if we don’t have in-house expertise, we’ll be sure to put you in touch with a trusted partner.
Lucidity Support Plans
Lucidity have fine tuned our support offering over our time to ensure we offer the highest level of support in all instances.
We offer different support options and monthly maintenance plans as per below:
For further details on Lucidity Support, please refer to the Lucidity Support Policy.
Lucidity have been supporting customers with their IT for nearly two decades. We have developed a lot of processes and procedures to deal with standard IT issues that happen the world over.
Using our automation platform, our aim is to minimise issues at the outset by setting up IT services in a uniform, repeatable manner.
We pride ourselves on our friendly pragmatic approach to IT support and believe our company punches well beyond its weight when it comes to supporting our 5000+ users of our services.
If you’d like to see your team provided with IT support that improves your business productivity talk to the Lucidity Team today to discuss your needs.
Related News Items
Following on from yesterdays blog, How to identify malicious emails, today we will look at whether the email is actually malicious and some techniques scammers use to make it seem legitimate. Is the mail really malicious? Please note that you need to weigh all the red flags in yesterday’s blog if you want to rule…
We all get our share of spam, some more than others. But how do we differentiate between simple commercial spam and the types of emails that are sent with malicious intent. The unsolicited commercial spam email is generally easy to recognise, report, and discard, but what about more dangerous types of spam? How can you…
Ben Williams, one of the stars of the Lucidity Service Desk, was announced as a winner of the inaugural 30 Under 30 Awards by Reseller News. He was one of the winners of the Technical Category. The requirements for this category were as follows: This award honours individuals who possess superior technical expertise and innovation…
Lucidity is pleased to announce the first range of updates for the Lucidity 365 product. These changes are going to be implemented on Wednesday night this week and will apply to all new and existing Lucidity 365 tenants. Announcement Centre The new Lucidity 365 Announcement Centre will allow you to create an announcement (including text,…
Recently we have been talking to more and more of our customers around the integrity of their data within cloud services, most notably Microsoft Office 365 but the concepts discussed here are also transferable to other cloud services. Office 365 is ubiquitous within business and Lucidity are constantly migrating customers and their data into the…