This time last week, COVID-19 was rampant elsewhere in the world, but New Zealand still had under 10 known cases. We are now closer to 40 cases and businesses, including ours, are implementing their Business Continuity Plans and working out how to continue business as usual in these unprecedented times. As of right now, Lucidity…
24/7 NZ Based Support
Our friendly support team is based right here in New Zealand, with on-call support available around the clock.
We have Microsoft and Fortinet certified engineers with years of experience, and advanced partner agreements to ensure we have access to premier support with the big solution providers.
Our certified engineers are ready to assist with your biggest technical challenges.
On-site & Remote Support
While most support cases can be addressed either over the phone, email or by logging onto a users machine, Lucidity also offers on-site support to our customers.
We use modern device management tools to understand a computers health and remote control technology to try and fix in the first instance, but if an onsite visit is deemed as the best method of resolution, our mobile support engineers are on their way to resolve your issue.
Lucidity will proactively monitor your network connections to optimise performance and provide advice on business continuity and disaster recovery planning.
With a mix of network connection and device monitoring, our Team can be alerted to onsite issues quickly in the event of an issue.
Lucidity Partner Network
Lucidity work with best of breed technology solution partners to ensure we can get the right help to your business, wherever you are located.
Having designed and implemented hundreds of successful technology projects, we have built up good rapport with a range of different partners who are experts in their field.
Lucidity engineers are experts at what they do, but IT is a vast landscape and we acknowledge there are many technologies we may not be familiar with.
From complex network installations, to SharePoint and Dynamics 365 customisations, contact Lucidity and if we don’t have in-house expertise, we’ll be sure to put you in touch with a trusted partner.
Lucidity Support Plans
Lucidity have fine tuned our support offering over our time to ensure we offer the highest level of support in all instances.
We offer different support options and monthly maintenance plans as per below:
For further details on Lucidity Support, please refer to the Lucidity Support Policy.
Lucidity have been supporting customers with their IT for nearly two decades. We have developed a lot of processes and procedures to deal with standard IT issues that happen the world over.
Using our automation platform, our aim is to minimise issues at the outset by setting up IT services in a uniform, repeatable manner.
We pride ourselves on our friendly pragmatic approach to IT support and believe our company punches well beyond its weight when it comes to supporting our 5000+ users of our services.
If you’d like to see your team provided with IT support that improves your business productivity talk to the Lucidity Team today to discuss your needs.
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