Over the coming months, Lucidity will be looking to remove an older technology system from our platform (called TLS 1.0/1.1). This will ensure ongoing privacy of customer data and be in line with modern business compliance requirements. Like other IT providers, this planned platform change is designed to stop older computers and devices that are not secure from connecting to our systems and compromising your data.
Lucidity have been planning the technical work and customer impact of this system change and have put together the following information to answer any questions you may have related to the removal of TLS protocol from our systems. A lot of providers have already gone through these TLS changes over the past year. Lucidity have been carefully monitoring the impact to our clients, as some users are still using older Windows 7 computers and could be affected by this change.
Our team have been working with hardware and software vendors to source patches and updates for our customers computer equipment to ensure we can help our customers stay modern with their systems. You can read more information below about these TLS changes, why they are needed and how this affects you and your business.