What should I do if I think I may be affected?
Lucidity have been monitoring the users connecting to our system and can see that older non updated computers are still connecting to our systems. This is why we haven’t pushed ahead and made these changes already. Lucidity engineers have been looking into solutions to help our customers overcome this issue.
Patches for Windows 7
In the first instance, Lucidity strongly suggests either updating your existing computer to Windows 10, or replacing your computer with a modern Windows 10 device. This will ensure that you have no problems with security around TLS.
If you are still running Windows 7 on your PC, there are patches available to apply to your machine to make it comply with industry wide TLS changes. This is a positive workaround for companies with old computers, but does not safeguard against further changes around security; it is still the best protocol to be running Windows 10 on your computer.
For Windows 7 patches, please refer to the below links:
Prerequisite Hotfix – Needs to be installed before the RDP 8.0 update KB below
https://support.microsoft.com/en-nz/help/2574819/an-update-is-available-that-adds-support-for-dtls-in-windows-7-sp1-and
http://www.microsoft.com/downloads/details.aspx?familyid=d720764e-215d-4805-b27e-1a14c8a86c39 – x64 Version
http://www.microsoft.com/downloads/details.aspx?familyid=c2deef22-bfd1-43f6-b554-ae15c902d0f4 – x86 Version
Remote Desktop Protocol (RDP) 8.0 update for Windows 7 and Windows Server 2008 R2 – KB2592687
https://support.microsoft.com/en-us/help/2592687/remote-desktop-protocol-rdp-8-0-update-for-windows-7-and-windows-serve
https://www.microsoft.com/en-us/download/details.aspx?id=49061 – x64 Version
https://www.microsoft.com/en-us/download/details.aspx?id=35393 – x86 Version
Update to add RDS support for TLS 1.1 and TLS 1.2 in Windows 7 or Windows Server 2008 R2 – KB3080079
https://support.microsoft.com/en-nz/help/3080079/update-to-add-rds-support-for-tls-1-1-and-tls-1-2-in-windows-7-or-wind
http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245
http://download.windowsupdate.com/c/msdownload/update/software/updt/2016/04/windows6.1-kb3140245-x64_5b067ffb69a94a6e5f9da89ce88c658e52a0dec0.msu – x64 Version
http://download.windowsupdate.com/c/msdownload/update/software/updt/2016/04/windows6.1-kb3140245-x86_cdafb409afbe28db07e2254f40047774a0654f18.msu – x86 Version
Once your Windows 7 machine is patched, this utility needs to be run to disable the older TLS protocols:
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi#easy
Managed Desktop Web Access
Lucidity have made available a web browser version of our Managed Desktop client access solution. This allows you to launch Managed Desktop inside a tab in your web browser (as opposed to the usual connection method using the Remote Desktop Client). The solution does have some limitations compared to the full Remote Desktop client, but it is there as an alternative solution to access the desktop if required.
If you would like to try this solution, and you are a Managed Desktop client, you can click here to launch this Web Access Client solution using your normal credentials. If you want to understand this option more, reach out to your Lucidity Account Manager.
Replace your Computer
If you are affected by this issue, chances are your computer is 7+ years old running an old, insecure operating system. Lucidity strongly recommend you to consider replacing the old computer with a more modern machine running Windows 10. Computers of today perform almost infinitely better when compared with old computers with spinning disks.
Lucidity provide a range of options for low cost modern Windows 10 devices and can provide all levels of support with our Cloud Cover platform. Read more about options on our Hardware page.
Talk to your Lucidity Account Manager, we have plenty of options around replacing computers including renting or leasing devices.