Whilst our team at Lucidity continue to work as an essential service, I was wondering how many other businesses where still working flat tack or sitting waiting and hoping for a reduction in Covid restriction levels. I recently broke my glasses and had been to the optometrist days before the level 4 lockdown had been…
Break Fix Support / On-site Support
Advanced IT Support
Moves, adds and changes support
Modern Workplace Licensing expertise
Service Delivery Management
Pre-paid Consultant hours
Tech to tech support for Lucidity products
Lucidity’s IT Support Partner Network
Lucidity works with best of breed technology solution partners to ensure we can get the right help to your business, wherever you are located.
Having designed and implemented hundreds of successful technology projects, we have built up good rapport with a range of different partners who are experts in their field.
Lucidity engineers are experts at what they do, but IT is a vast landscape and we acknowledge there are many technologies that are beyond our scope, therefore, you can contact Lucidity and if we don’t have in-house expertise, we’ll be sure to put you in touch with a trusted partner.
Lucidity Support Plans
Lucidity have fine tuned our support offering over our time to ensure we offer the highest level of support in all instances.
We offer different support options and monthly maintenance plans as per below:
For further details on Lucidity Support, please refer to the Lucidity Support Policy.
|Best suited to||Best for Businesses who want to fully outsource IT Support Services with predictable costs.||As with Silver, but includes businesses that operate overnight, on weekends and/or have users abroad.|
|Helpdesk Services||Support charged when required outside NZ business hours.||Support charged when requirements are non-urgent and are requested outside of NZ business hours.|
|Support Cover||Helpdesk services for all your users.||Helpdesk services for all your users.|
|SLA and Reporting||Managed SLA||Managed SLA|
Lucidity have been supporting customers with their IT for nearly two decades. We have developed a lot of processes and procedures to deal with standard IT issues that happen the world over.
Using our automation platform, our aim is to minimise issues at the outset by setting up IT services in a uniform, repeatable manner.
We pride ourselves on our friendly pragmatic approach to IT support and believe our company punches well beyond its weight when it comes to supporting our 3000+ users of our services.
If you’d like to see your team provided with IT support that improves your business productivity talk to the Lucidity Team today to discuss your needs.