Welcome to Lucidity Client Support
Lucidity has designed a comprehensive support system to ensure that help is delivered quickly and effectively. This quick guide outlines our support processes.
Need assistance? Contact the Lucidity support team
You can contact Lucidity in multiple ways, depending on who you are trying to get hold of.
- Log in to the support portal to submit a ticket – this is the primary and preferred method for logging a support request
- Email our support team at support@lucidity.co.nz (your email will automatically generate a support case and email confirmation of receipt)
- Phone our support team 24/7 – +64 9 377 2227
- Emergency 24/7 paging service – 0800 502 055
If you’ve logged a support request using one of the above methods, but you feel it’s not getting the attention it deserves, please phone your Account Manager
Client services login
You can log in to access your applications from anywhere.
Here are some shortcuts to our different services.
- Managed Desktop Portal (Web Client)
- Managed Outlook Web Access
- Managed Office 365
- Lucidity 365
- Provisioning Control Panel
- Customer Billing Portal
- Lucidity MFA Setup Portal
- Managed SharePoint – please contact your site administrator for your unique customer login.
- Managed CRM – please contact your site administrator for your unique customer login.
Customer Knowledge Base
Lucidity publish detailed support articles on our Customer Support Portal page – https://support.lucidity.co.nz
If you’re looking for information around configuring your setup to connect to Lucidity services, try searching for a knowledge base article to help you through the process.
If you think we should add a new article, please don’t hesitate to log a request so we can improve our knoweldge base and better help our customers.
In Q1/Q2 2019, Lucidity are deploying our very own Chat-Bot to provide you automated assistance to common questions and solutions. We’re busily loading up the database of knowledge and testing the solution.
If you’re a Lucidity customer, we’ll let you know when our new support options are live.
Contact Support
Please feel free to get in touch with our friendly support team.
Contact our dedicated support number 09 377 2227 or complete the form below to log a ticket in our support system.