About us

Leading cloud computing and Managed IT services since 2003

Established as Managed Hosted Applications Ltd, Lucidity has been successfully operating in New Zealand and Australia since 2003 when its founders saw relevance in what was to become the next platform for Managed IT Services – Cloud Computing. Together with a pioneering team of IT experts, as awareness grew in the benefits of using Cloud Computing, Lucidity experienced fantastic growth.

Today, from its days of pioneering the very earliest versions of the Cloud, Lucidity aspires to be your Managed IT Services partner of choice that enables modern ways of working. We help you cut though the complexity and noise to deliver modern and secure technology investments that add value quickly. Learn more about our journey.

Our highly skilled team work hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of specialist consultants to helpdesk engineers. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions for Managed IT Services and Project Services.

Experience the Lucidity difference

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We are a people and customer centric culture led by our 3 directors who actively work in the business.
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With 20+ years experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
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Our industry leading ratio of Helpdesk engineers to specialist consultants provides you access to all the skills you need.
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We are fanatical innovators – we continuously evolve to meet our customer’s needs.
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Cyber Security is designed into all our Managed IT Services, and we are ISO27001 Certified so you can ensure we take your information security seriously.
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We recognise the amazing and important work that not for profits do for our communities and offer generous discounts to all our services and hourly rates.

“Lucidity aspires to be your Managed IT Services partner of choice that enables modern ways of working”.

  • We are proactive not reactive.
  • We seek to understand our customers and how we can improve their business through technology.
  • We consult with customers at all levels of the business to help them leverage modern technology.
  • We are visible, always looking for opportunities to connect.
  • We think security in everything we do.

“We don't just ride along - we're drivers. We're constantly innovating, curious, and committed to transparency".

  •   We are drivers, not passengers.
  •  We innovate at every turn.
  •  We are transparent.

We typically work with small and medium businesses with between 20 and 500 employees, although all our services are fully scalable. We love working with businesses that see the value of IT and want to ensure it evolves over time.

Over 5,500 users across a range of industry sectors, including production and manufacturing, legal, accounting, travel, real estate, healthcare and academic are benefiting from the simplicity, scalability and flexibility of our Managed IT Services. We also love working for Not for Profits and in recognition of the important work they do for our communities, offer generous discounts on our services and hourly rates.
In our last customer survey, 97% of respondents declared themselves satisfied or very satisfied with our Managed IT Services, a fact reflected in our consistently high customer retention rate. Our case studies are a testament to some of the business benefits that our customers are enjoying.

Accolades and industry awards

Lucidity and our team are proud to be the recipients of several accolades and awards.
Winner: Microsoft Partner of the Year Award for Managed Services 2015 & 2017
Finalist: Microsoft Partner of the Year Award for Modern Workplace 2019
Individual Award: Microsoft Most Valuable Professional 2016-2023 – Andrew Morpeth (Director)
ISO27001:2022 Certified

Our services

Our leadership team

Paul O’Brien

Founder / Director

Andrew Morpeth

General Manager / Director

Jarred Hogan

Technical / Director

Jocelyn Brittain

Head of Professional Services

Pauline McInnes

Finance Manager

Nicole Manilal

Head of Business Opperations