Lucidity’s IT Support provides your business access to our skilled team of Helpdesk engineers. We provide your staff a single point of contact to get their issues sorted quickly
Does any of the following sound familiar?
Lucidity’s IT Support provides your business access to our skilled team of Helpdesk engineers. We provide your staff a single point of contact to get their issues sorted quickly
Does any of the following sound familiar?
No internal IT Support Helpdesk or ticketing system to track requests.
Staff are often left to solve IT issues themselves resulting is lost productivity.
A staff acceptance of issues and poor performance.
Lucidity is a boutique Managed IT Services provider with a highly skilled team that works hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of Helpdesk Engineers to specialist Consultants. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us.
Lucidity’s IT Support Helpdesk Starter Plans are a cost-effective solution for small businesses. Backed by a Service Level Agreement, they also include anti-virus, Windows Update management, and an option for a dedicated Account Manager. To keep costs down all requests to the Lucidity Helpdesk are charged at time and materials. This plan is best suited to customers who have their own internal support capability or low management and support requirements.
Additionally, you may select any of our optional plans to further meet your business requirements:
Looking for more – check out our Managed IT Services plans which provides Managed IT that’s highly engaged, secure, scalable and evolves with your business.
We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their associated costs.
Glad you asked – we have transparent menu-based pricing that reduces in cost as you grow
– Request menu pricing here.
Not unless you choose any upgrade projects as you migrate. We cover the cost to migrate any existing Microsoft cloud services to Lucidity management. We ask for a 3-year commitment in return.
We love working for Not for Profits and Charities and in recognition of the important work they do for our communities, offer generous discounts on our services and hourly rates.
Lucidity has a very diverse range of customers and believe that our skills are relevant to any industry – we specialise in core IT services and infrastructure, and work alongside any specialise business application vendors where necessary. To name a few industries we work with:
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A people and customer centric culture led by our 3 directors who actively work in the business.
20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.
We are fanatical innovators – we continuously evolve to meet our customer’s needs.
Our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!
We are a Microsoft certified partner for Modern Work.
Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.
Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.
Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.
Watch our case study video to discover how Bluelab moved from a traditional server model.
If you are interested in IT Solutions or Managed IT Services, fill the form below and we will be in touch