Lucidity’s IT Support provides your business access to our skilled team of Helpdesk engineers. We provide your staff a single point of contact to get their issues sorted quickly
Does any of the following sound familiar?
Where outsourced IT Support can help
No internal IT Support Helpdesk or ticketing system to track requests.
Staff are often left to solve IT issues themselves resulting is lost productivity.
A staff acceptance of issues and poor performance.
Lucidity’s IT Support Helpdesk solution
Lucidity is a boutique Managed IT Services provider with a highly skilled team that works hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of Helpdesk Engineers to specialist Consultants. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us.
Lucidity’s IT Support Helpdesk Starter Plans are a cost-effective solution for small businesses. Backed by a Service Level Agreement, they also include anti-virus, Windows Update management, and an option for a dedicated Account Manager. To keep costs down all requests to the Lucidity Helpdesk are charged at time and materials. This plan is best suited to customers who have their own internal support capability or low management and support requirements.
Additionally, you may select any of our optional plans to further meet your business requirements:
Looking for more – check out our Managed IT Services plans which provides Managed IT that’s highly engaged, secure, scalable and evolves with your business.
What you get with Lucidity
Helpdesk support
Our IT Support Helpdesk can assist your staff with issues saving them time and productivity.
Easily scale as your needs change
Easily move between our Managed IT Services plans or build your own to meet your needs.
Advanced Cyber Security Services
Defend your business against the ever-increasing Cyber Security threat with our comprehensive add-on plans.
Some of our Certifications and Awards
We’d love to hear from you and determine the best solution for your business
Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.
IT Support Helpdesk menu
We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their associated costs.
Compare plan details
Frequently asked questions
Glad you asked – we have transparent menu-based pricing that reduces in cost as you grow
– Request menu pricing here.
Not unless you choose any upgrade projects as you migrate. We cover the cost to migrate any existing Microsoft cloud services to Lucidity management. We ask for a 3-year commitment in return.
We love working for Not for Profits and Charities and in recognition of the important work they do for our communities, offer generous discounts on our services and hourly rates.
Lucidity has a very diverse range of customers and believe that our skills are relevant to any industry – we specialise in core IT services and infrastructure, and work alongside any specialise business application vendors where necessary. To name a few industries we work with:
- Professional services such as accountants and lawyers
- Real Estate
- Travel
- Production and manufacturing
- Primary industries
- Healthcare
- Academic
- Not for Profits and Charities
Moving to Lucidity is easy
1.
Initial meeting
Meet with our friendly team to discuss your business needs and wants.
2.
Model selection
Choose a desktop delivery model – Azure Virtual Desktop or Intune (Physical) Desktop.
3.
Security review
Review your Cyber Security requirements.
4.
Plan selection
Select a Managed IT Services plan from our menu.
5.
Project choices
Select migration and upgrade projects from our menu.
6.
Migration start
Get started with our Professional Services team of consultants who will migrate your business to Lucidity and complete any projects.
7.
Continuous support
Enjoy friendly, secure and evolving Managed IT Services.
Benefits of working with Lucidity
A people and customer centric culture led by our 3 directors who actively work in the business.
20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.
We are fanatical innovators – we continuously evolve to meet our customer’s needs.
Our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!
We are a Microsoft certified partner for Modern Work.
Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.
Not found what you are looking for?
Managed IT Services Bundles
Entrust your IT operations to our team of experts, gaining proactive monitoring, infrastructure management, and comprehensive support to keep your business running smoothly.
IT Support Bundles
Receive fast and reliable technical support from our dedicated helpdesk team, ensuring prompt resolution and minimising downtime for your business.
Device Plans
Simplify device management and stay up-to-date with the latest technology trends by leveraging our device plans for procurement, deployment, and lifecycle management.
Cyber Security Plans
Implement a robust cybersecurity strategy tailored to your business, with our comprehensive plans offering proactive monitoring, risk assessments, and incident response.
Infrastructure Plans
Streamline your IT infrastructure with our customised plans, optimising hardware, software, and network components to enhance performance and scalability.
Trusted Advisor (vCIO)
Gain a trusted IT advisor to guide your business strategy and decision-making, with our virtual Chief Information Officer (vCIO) services offering industry insights and technology recommendations.
Our case studies
Fortis Travel Video Case Study
Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.
CooneyLeesMorgan Video Case Study
Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.
Bluelab Video Case Study
Watch our case study video to discover how Bluelab moved from a traditional server model.
