Lucidity’s IT Support Helpdesk Starter Plans are a cost-effective solution for small businesses. Backed by a Service Level Agreement, they also include anti-virus, Windows Update management, and an option for a dedicated Account Manager. To keep costs down all requests to the Lucidity Helpdesk are charged at time and materials. This plan is best suited to customers who have their own internal support capability or low management and support requirements.
Lucidity IT Support Helpdesk Starter plans overview
Get more with a Managed IT Bundle – check out our Managed IT Services plans which provides Managed IT that’s highly engaged, secure, scalable and evolves with your business. All plans include Anti-Virus and Microsoft 365 backup.
Highlights
Single point of contact for your staff with the Lucidity Helpdesk.
Service Level Agreement.
Keep costs down by paying for Helpdesk Support only when you need it.
Option for an assigned Account Manager, otherwise leverage our shared Service Team.
We’d love to hear from you and determine the best solution for your business
Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.
Benefits of working with Lucidity
Lucidity is a boutique Managed IT Services provider with a highly skilled team that works hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of Helpdesk Engineers to specialist Consultants. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us.
A people and customer centric culture led by our 3 directors who actively work in the business.
20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.
We are fanatical innovators – we continuously evolve to meet our customer’s needs.
Our our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!
We are a Microsoft certified partner for Modern Work.
Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.
Not found what you are looking for?
Managed IT Services Bundles
Entrust your IT operations to our team of experts, gaining proactive monitoring, infrastructure management, and comprehensive support to keep your business running smoothly.
IT Support Bundles
Receive fast and reliable technical support from our dedicated helpdesk team, ensuring prompt resolution and minimising downtime for your business.
Device Plans
Simplify device management and stay up-to-date with the latest technology trends by leveraging our device plans for procurement, deployment, and lifecycle management.
Cyber Security Plans
Implement a robust cybersecurity strategy tailored to your business, with our comprehensive plans offering proactive monitoring, risk assessments, and incident response.
Infrastructure Plans
Streamline your IT infrastructure with our customised plans, optimising hardware, software, and network components to enhance performance and scalability.
Trusted Advisor (vCIO)
Gain a trusted IT advisor to guide your business strategy and decision-making, with our virtual Chief Information Officer (vCIO) services offering industry insights and technology recommendations.
Our case studies
Fortis Travel Video Case Study
Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.
CooneyLeesMorgan Video Case Study
Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.
Bluelab Video Case Study
Watch our case study video to discover how Bluelab moved from a traditional server model.
