IT Support Helpdesk Starter plans

shutterstock_739331605

Lucidity IT Support Helpdesk Starter plans overview

Lucidity’s IT Support Helpdesk Starter Plans are a cost-effective solution for small businesses. Backed by a Service Level Agreement, they also include anti-virus, Windows Update management, and an option for a dedicated Account Manager. To keep costs down all requests to the Lucidity Helpdesk are charged at time and materials. This plan is best suited to customers who have their own internal support capability or low management and support requirements.

  • IT Support Helpdesk Starter – Backed by a Service Level Agreement and including anti-virus and Windows Update management.
  • IT Support Helpdesk Starter + AM – Backed by a Service Level Agreement and including anti-virus, Windows Update management, and a dedicated Account Manager.

Get more with a Managed IT Bundle – check out our Managed IT Services plans which provides Managed IT that’s highly engaged, secure, scalable and evolves with your business. All plans include Anti-Virus and Microsoft 365 backup.

Highlights

  • Single point of contact for your staff with the Lucidity Helpdesk.

  • Service Level Agreement.

  • Keep costs down by paying for Helpdesk Support only when you need it.

  • Option for an assigned Account Manager, otherwise leverage our shared Service Team.

We’d love to hear from you and determine the best solution for your business

Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.

Compare plan details

Benefits of working with Lucidity

Lucidity is a boutique Managed IT Services provider with a highly skilled team that works hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of Helpdesk Engineers to specialist Consultants. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us.

  • A people and customer centric culture led by our 3 directors who actively work in the business.

  • 20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.

  • Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.

  • We are fanatical innovators – we continuously evolve to meet our customer’s needs.

  • Our our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!

  • We are a Microsoft certified partner for Modern Work.

  • Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.

Not found what you are looking for?

Our case studies

Freshmax Video Case Study

Watch our case study video to find out how Freshmax, one of the largest fresh produce distribution businesses across Australia and New Zealand

Managed Desktop & Managed Outlook for World Travellers

We are a cooperative group of businesses, so our IT need was two-fold. We required overall IT systems for the Management Services part of the business that coordinates the services for the coop members

Managed Desktop Solution for German-New Zealand Chamber of Commerce

Originally founded as the New Zealand-German Business Association Inc. in 1983, the German-New Zealand Chamber of Commerce Inc.

Book a consultation

This field is for validation purposes and should be left unchanged.