Did you know Microsoft Teams is a robust phone system solution?

  • Bring all your communications into a single solution with Microsoft
    Teams Phone System.
  • Replace existing traditional or Cloud PBX solutions.
  • Bring your number with your wherever you are, while controlling your
    reachability with call forwarding and no-answer controls.
  • See your staff availability and online status before transferring calls.

Where Microsoft Teams Phone System can help

For customers who are using or planning to use Microsoft Teams chat and collaboration, Teams Phone System is a no brainier that consolidates all your communications requirements into a single solution. Does any of the following sound familiar?

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    Your phone system doesn’t support remote working.

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    No mobile app support.

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    No visibility into staff availability.

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    Aging hardware that is expensive to support or ties you to a desk.

Lucidity’s Microsoft Teams Phone System solution

Microsoft Teams Phone System enables calling capabilities directly in the Teams application bringing all your communications needs into a single application.

Microsoft Teams Phone System is an enterprise grade solution that includes all the features you would expect of a Phone System or PBX, including Auto Attendants, Hunt Groups, Call Queues, Voicemail, Audio/Video Conferencing. But importantly it also provides all the features your business needs in the modern world – supporting work from anywhere, visibility of staff availability, chat, screen sharing, Online Meetings and more.

Key Teams Phone System features include:

  • Desktop and Mobile apps or Desk Phone options.
  • Call Treatment Options – Call forwarding and simultaneous ring, Call Waiting, Voicemail, Call Park.
  • Multi-party calls and conferencing.
  • Delegated call answering and call on behalf.
  • Incoming call flow management – Auto Attendants, Hunt Groups / Call Queues, shared voicemail and more.

What you get with Lucidity

  • Access to advanced features and add-on’s not native to Microsoft Teams Phone System, such as call recording, advanced call reporting and Contact Centre functionality.
  • Very competitive calling rates.
  • A skilled team of experts including a 9-time Microsoft MVP specialising in Microsoft Teams and 15+ years’ experience working with Microsoft Phone System products.
planning (1)

Design and implementation

We’ll work with you to design and implement a Phone System that works for your business, including call flow diagrams.
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Add-on features

  • Contact Centre
  • Call Analytics and Wallboards
  • Call Recording
  • Fax to Email
  • + more
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Management portal

Access our management portal to administer your phone system or let us do it for you!
invoice (2)

Telco style invoices

Our invoices are in the Telco style format we have become accustomed to, including break downs of services and calling minutes.

We’d love to hear from you and determine the best solution for your business

Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.

Phone System projects menu

We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their estimated costs.

Phone System Lite

Suits businesses with simple telephony requirements and is led by an experienced Lucidity consultant.

Phone System Standard

Is suitable for larger projects where a Lucidity Project Manager is desired to manage the project implementation and go-live.

Phone System Advanced

Is for larger more complex projects where planning workshops and a design document is required before implementation.

Frequently asked questions

Believe it or not, Microsoft has been in the phone system game for over 15 years! Beginning with Office Communications Server, then Lync, Skype for Business, and now Teams, they have vast experience delivering enterprise grade telephony. In our experience, Teams is a very reliable and feature rich solution. Any issues you may have heard about are almost always related to a poor implementation or inadequate internet and network provisions.

To enable Phone System features in Microsoft Teams, a ‘Phone System’ licence is required. This is available as an add-on licence or included in the Microsoft 365 E5 bundle.

Yes, Microsoft Teams supports a wide range of certified desk phones, portables and SIP-based devices as well as meeting room solutions.

We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their associated costs –

Request menu pricing here.

Moving to Lucidity is easy


Initial meeting

Meet with our friendly team to discuss your business needs and wants.


Model selection

Choose a desktop delivery model – Azure Virtual Desktop or Intune (Physical) Desktop.


Security review

Review your Cyber Security requirements.


Plan selection

Select a Managed IT Services plan from our menu.


Project choices

Select migration and upgrade projects from our menu.


Migration start

Get started with our Professional Services team of consultants who will migrate your business to Lucidity and complete any projects.


Continuous support

Enjoy friendly, secure and evolving Managed IT Services.

Benefits of working with Lucidity

  • Our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs.

  • Lucidity have worked with Microsoft Phone System products since their inception 15+ years ago. In fact, we were the first NZ based provider to offer hosted Microsoft Phone System capabilities.

  • Our highly skilled consultancy team can assist across the Microsoft Cloud.

  • Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.

Not found what you're looking for?

Our case studies

Freshmax Video Case Study

Watch our case study video to find out how Freshmax, one of the largest fresh produce distribution businesses across Australia and New Zealand

Managed Desktop & Managed Outlook for World Travellers

We are a cooperative group of businesses, so our IT need was two-fold. We required overall IT systems for the Management Services part of the business that coordinates the services for the coop members

Managed Desktop Solution for German-New Zealand Chamber of Commerce

Originally founded as the New Zealand-German Business Association Inc. in 1983, the German-New Zealand Chamber of Commerce Inc.

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