Telephony overview

What you get with Lucidity

Our Unified Communication platform gives you access to flexible cloud voice, video, chat and share functionality on an industry preferred platform without any compromise in the telephony features your business needs. It eliminates investment and technical costs and allows you to scale with ease – you’re no longer restricted by sophisticated hardware or technical costs.

Connect to the cloud and experience advanced call features for call handling, call management and productivity, proven business continuity and reliable call services, and simple online tools for self-serve set up, monitoring and reporting. Customers can keep their phone number and choose from flexible licensing plans with included calls or PAYG.

Our platform supports enabling telephony for Cisco WebEx and Microsoft Teams.​

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Cloud Telephony Services

Microsoft Teams Phone System

For customers who are using or planning to use Microsoft Teams chat and collaboration, Teams Phone System is a no brainier that consolidates all your communications requirements into a single solution.

Key Teams Phone System features include:

  • Desktop and Mobile apps
  • Call forwarding
  • Call Waiting
  • Anonymous calling
  • Voicemail
  • Auto Attendants
  • Hunt Groups
  • Call Park
  • Multi-party calls
  • Simultaneously ring a mobile phone or other number
  • + more
Cloud Communications

Webex Cloud PBX

An easy to use, feature rich, and cost-effective solution powered by Cisco WebEx. Recommended for customers who are not using Microsoft Teams or who require a more traditional Cloud PBX solution.

Key WebEx PBX features include:

  • Desktop and Mobile apps
  • Call forwarding
  • Call Waiting
  • Anonymous calling
  • Voicemail
  • Auto Attendants
  • Hunt Groups
  • Call Park
  • Multi-party calls
  • Simultaneously ring a mobile phone or other number
  • Fax to email
  • Advanced add-ons such as Contact Centre and call recording are available
  • Customer self service and billing portal
  • Telco style invoices
  • + more

Advanced Telephony Add-ons & Contact Centre

Advanced telephony features are a must for customer experience and compliance. With Unified Communications, there is no compromise on features. We’ve got all the tools you need to run your business with ease.
  • Call Centre Queue – queue calls with custom on-hold messages until your staff become available to take calls, reducing risk of missed calls going to voicemail or going unanswered.
  • Selective call routing – redirect calls based on time and day policies to suit your business hours across multiple sites and timezones.
  • Call recording – available for softphone, desktop and mobile. Stored within a private cloud, which adheres to PCI compliance.
  • Agent and Supervisor Console – Supervisor Console delivers supervisor call centre management and Agent Console provides a workspace for agents to monitor customer satisfaction and manage their own productivity.
  • Call Analytics and Wallboards – review your business performance as a whole not just as an individual and ensure the customer experience is maintained in distributed working environments.