Lucidity maintains an ever-evolving IT standards library. These standards set the benchmark to which Lucidity services are delivered and our customer environments are aligned against. You will be assigned a dedicated Technology Alignment Manager (TAM) who will assume technical ownership and become the expert on your systems and to your people, be your technology advocate within Lucidity, and will be responsible for running frequent technology alignment reviews against our standards. Your TAM will also schedule monthly meetings and become a familiar face to your staff.

Most Managed IT Service providers have standards, but they are often only addressed once during onboarding. IT changes constantly, so Lucidity believes the ownership taken by your TAM will ensure the best results overtime.

By keeping your systems as close to ideal standards as possible, you get predicable results. We understand that perfection can be expensive, and you don’t have an unlimited budget, so where we can’t get you into alignment, we will help you understand business impact and manage the risks, which is where the Trusted Advisor (vCIO) comes in.

Coupled to your TAM is a dedicated Trusted Advisor (vCIO). Your Trusted Advisor (vCIO) is responsible to get to know your business and how it operates, help you understand where IT improvements can be made, and manage IT business impact and risk. Your Trusted Advisor (vCIO) works closely with your TAM and is responsible for turning alignment reviews into IT strategy, budgeting and risk management, as well as meeting with senior leaders within your business every quarter.

Technical Alignment and Trusted Advisor (vCIO) set Lucidity apart and are the foundation of our service – Providing forward looking proactive services, and visible familiar faces to the often-invisible Managed IT Service provider. Our ‘secret sauce’ is combined with industry standard services to provide a fully managed service.