MANAGED IT SERVICES AUCKLAND

Highly Engaged and Secure Managed IT Services in Auckland

  • Access the benefits of a mature IT department no matter your size.
  • IT Support and Managed IT Services to suit all needs and budgets.
  • Industry leading ratio of specialist consultants to helpdesk engineers.
  • Have comfort in knowing security is at the forefront of our minds and
    that your information is managed by an ISO Certified partner.

Where Managed IT Services can help

Managed IT Services often result in savings, but more importantly, they provide access to the wide range of skills needed to successfully manage your IT systems – ensuing accountability, agreed processes, service monitoring, on-going improvement, and a lot more!

Does any of the following sound familiar?

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    IT systems are out of date or not evolving at the pace you want.

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    Unknown Cybersecurity risk position.

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    Age or lack of maintenance is causing performance issues.

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    Not enough resource to support your team and its ambitions.

Looking for something simpler to get started? Check out our IT Support Helpdesk plans which provide your staff a single point of contact to get their issues sorted quickly. This is an unmanaged solution and is best suited to customers who have their own internal support capability, low management and support requirements, or are budget conscious.

Lucidity's Managed IT services solution

Lucidity is a boutique provider of Managed IT Services Auckland, with a dedicated and highly skilled team, committed to delivering exceptional IT support. We stand out by maintaining an industry-leading ratio of Helpdesk Engineers to specialist Consultants, ensuring expert assistance. Our focus is on providing cost-effective, enterprise-grade IT solutions tailored for small and medium-sized businesses, helping them continuously evolve and optimise their IT infrastructure.

Select Your Base Plan
This is the foundation of all services we offer, covering Helpdesk support, Service Level Agreement (SLA), remote management tools, and varying degrees of operational and executive leadership:
  • Managed IT Premium – A Managed IT Services Bundle providing your business all the functions of a mature I.T. department, including advanced security.
  • Managed IT Complete – Managed IT Services Bundle providing your business the key functions of a mature I.T. department.
  • Managed IT Essentials – Managed IT Services Bundle providing your business the necessary basics, including anti-virus, Microsoft 365 backup, and break/fix and change request support.
Then, select any optional plans to further meet your business requirements:
  • Device Plans – Keeps your end user devices managed, up to date and secure.
  • Cyber Security Plans – if securing your business is important, our advanced plans cover awareness training through to real-time threat monitoring and response.
  • Infrastructure Plans – Keeps your Virtual Desktops, Servers and Networks managed, up to date and secure.
  • Standalone Add-Ons – a menu of standalone services such as Anti-Virus, Web Filtering, Backup, and Cloud Printing.
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Our Guarantee

  • A people and customer centric culture led by our 3 directors who actively work in the business.
  • 20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
  • Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.
  • Our good, better, best menu-based solutions provide easy-to-understand deliverables and their associated costs.
  • We are fanatical innovators – we continuously evolve to meet our customer’s needs.
  • Cyber Security is designed into all our Managed IT Services, and we are ISO27001 Certified so you can ensure we take your information security seriously.
  • We are a Microsoft-certified partner for Modern Work.
  • Our highly skilled consultancy team can assist across the Microsoft Cloud.
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Helpdesk with urgent afterhours support

Our IT Support Helpdesk can assist with issues and change requests and are available 24-7 if something urgent comes up.
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Management and maintenance

Our device and infrastructure Protect plans ensure your IT environment is up to date and secure.
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Advanced cyber security services

We offer comprehensive cyber security services from user awareness training to managed detection and response.
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Account Management & Trusted Advisor services

Technical Account Managers that are the experts on your IT systems and to your people. Trusted Advisor (vCIO) services help evolve IT and manage risks.
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Some of our certifications and awards

  • Nerdio Platinum Partner
  • Microsoft Certified Partner with several awards.
  • ISO/IEC 27001 Certified for Information Security.

Determine The Best Solution For Your Business With Lucidity

Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.

Our Range of Managed IT Services Auckland

We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their associated costs.

Compare plan details

Frequently asked questions

We offer transparent, menu-based pricing that decreases as your business grows. You can request pricing details here.

– request menu pricing here.

There are no onboarding costs unless you opt for upgrade projects. We cover the migration of existing Microsoft cloud services, with a 3-year commitment in return.

Lucidity has a very diverse range of customers and believe that our skills are relevant to any industry – we specialise in core IT services and infrastructure, and work alongside any specialise business application vendors where necessary. To name a few industries we work with:

  • Professional services such as accountants and lawyers
  • Real Estate
  • Travel
  • Production and manufacturing
  • Primary industries
  •  Healthcare
  • Academic
  • Not for Profits and Charities

Absolutely. We provide generous discounts to non-profits and charities, recognising the valuable work they do for our communities.

Managed IT services involve outsourcing IT support and management to a specialist provider, ensuring your systems are optimised, secure, and supported.

Lucidity integrates robust security measures, including firewalls, encryption, and continuous monitoring, to keep your data protected at all times.

We can work alongside your in-house team, providing additional expertise or handling specific services and larger projects that require external support.

The transition begins with an initial consultation to assess your IT infrastructure. Lucidity handles the migration process, ensuring minimal disruption to your daily operations.

We offer flexible service plans—Essentials, Complete, and Premium—tailored to your specific needs, including varying levels of support, security, and management options.

Moving to Lucidity is easy

1.

Initial meeting

Meet with our friendly team to discuss your business needs and wants.

2.

Model selection

Choose a desktop delivery model – Azure Virtual Desktop or Intune (Physical) Desktop.

3.

Security review

Review your Cyber Security requirements.

4.

Plan selection

Select a Managed IT Services plan from our menu.

5.

Project choices

Select migration and upgrade projects from our menu.

6.

Migration start

Get started with our Professional Services team of consultants who will migrate your business to Lucidity and complete any projects.

7.

Continuous support

Enjoy friendly, secure and evolving Managed IT Services.

Benefits of working with Lucidity

  • Our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!

  • Leverage 20+ years’ experience in Cloud solutions.

  • We are a Microsoft certified partner for Modern Work.

  • Our highly skilled consultancy team can assist across the Microsoft Cloud.

  • Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.

Not found what you are looking for?

Our case studies

fortis travel

Fortis Travel Video Case Study

Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.

CooneyLeesMorgan Case Study

CooneyLeesMorgan Video Case Study

Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.

bluelab video case study

Bluelab Video Case Study

Watch our case study video to discover how Bluelab moved from a traditional server model.

Book a consultation

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Our case studies

fortis travel

Fortis Travel Video Case Study

Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.

CooneyLeesMorgan Case Study

CooneyLeesMorgan Video Case Study

Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.

bluelab video case study

Bluelab Video Case Study

Watch our case study video to discover how Bluelab moved from a traditional server model.