MANAGED IT SERVICES OVERVIEW

Lucidity provides Managed IT that's highly engaged, secure, scalable and evolves with your business.

  • Access the benefits of a mature IT department no matter your size.
  • IT Support and Managed IT Services to suit all needs and budgets.
  • Industry leading ratio of specialist consultants to helpdesk engineers.
  • Have comfort in knowing security is at the forefront of our minds and
    that your information is managed by an ISO Certified partner.

Where Managed IT Services can help

Managed IT Services often result in savings, but more importantly, they provide access to the wide range of skills needed to successfully manage your IT systems – ensuing accountability, agreed processes, service monitoring, on-going improvement, and a lot more!

Does any of the following sound familiar?

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    IT systems are out of date or not evolving at the pace you want.

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    Unknown Cybersecurity risk position.

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    Age or lack of maintenance is causing performance issues.

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    Not enough resource to support your team and its ambitions.

Looking for something simpler to get started? Check out our IT Support Helpdesk plans which provide your staff a single point of contact to get their issues sorted quickly. This is an unmanaged solution and is best suited to customers who have their own internal support capability, low management and support requirements, or are budget conscious.

Lucidity's Managed IT services solution

Lucidity is a boutique Managed IT Services provider with a highly skilled team that works hard to amaze our customers and continuously evolve their IT. We set ourselves apart with an industry leading ratio of Helpdesk Engineers to specialist Consultants. We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us.

First, select a Base Plan
This is the foundation of all services we offer, covering Helpdesk support, Service Level Agreement (SLA), remote management tools, and varying degrees of operational and executive leadership:
  • Managed IT Premium – A Managed IT Services Bundle providing your business all the functions of a mature I.T. department, including advanced security.
  • Managed IT Complete – Managed IT Services Bundle providing your business the key functions of a mature I.T. department.
  • Managed IT Essentials – Managed IT Services Bundle providing your business the necessary basics, including anti-virus, Microsoft 365 backup, and break/fix and change request support.
Then, select any optional plans to further meet your business requirements:
  • Device Plans – Keeps your end user devices managed, up to date and secure.
  • Cyber Security Plans – if securing your business is important, our advanced plans cover awareness training through to real-time threat monitoring and response.
  • Infrastructure Plans – Keeps your Virtual Desktops, Servers and Networks managed, up to date and secure.
  • Standalone Add-Ons – a menu of standalone services such as Anti-Virus, Web Filtering, Backup, and Cloud Printing.

What you get with Lucidity

  • A people and customer centric culture led by our 3 directors who actively work in the business.
  • 20+ years’ experience in cloud, originally delivered from our own datacentres, and now exclusively in Microsoft 365 and Azure, our customers harness a diverse range of skills.
  • Our industry leading ratio of Helpdesk Engineers to specialist Consultants provides you access to all the skills you need.
  • We are fanatical innovators – we continuously evolve to meet our customer’s needs.
  • Cyber Security is designed into all our Managed IT Services, and we are ISO27001 Certified so you can ensure we take your information security seriously.
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Helpdesk with urgent afterhours support

Our IT Support Helpdesk can assist with issues and change requests and are available 24-7 if something urgent comes up.
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Management and maintenance

Our device and infrastructure Protect plans ensure your IT environment is up to date and secure.
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Advanced cyber security services

We offer comprehensive cyber security services from user awareness training to managed detection and response.
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Account Management & Trusted Advisor services

Technical Account Managers that are the experts on your IT systems and to your people. Trusted Advisor (vCIO) services help evolve IT and manage risks.
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Some of our certifications and awards

  • Nerdio Platinum Partner
  • Microsoft Certified Partner with several awards.
  • ISO/IEC 27001 Certified for Information Security.

We’d love to hear from you and determine the best solution for your business

Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.

Managed IT services menu

We pride ourselves on delivering cost-effective enterprise grade solutions to small and medium sized businesses just like us. We do this with our transparent menu-based solutions which provide easy to understand deliverables and their associated costs.

Managed IT Premium

A Managed IT Services Bundle providing your business all the functions of a mature I.T. department, including advanced security.

Managed IT Complete

Managed IT Services Bundle providing your business the key functions of a mature I.T. department.

Managed IT Essentials

Managed IT Services Bundle providing your business the necessary basics, including anti-virus, Microsoft 365 backup, and break/fix and change request support.

Compare plan details

Frequently asked questions

Glad you asked – we have transparent menu-based pricing that reduces in cost as you grow

– request menu pricing here.

Not unless you choose any upgrade projects as you migrate. We cover the cost to migrate any existing Microsoft cloud services to Lucidity management. We ask for a 3-year commitment in return.

Lucidity has a very diverse range of customers and believe that our skills are relevant to any industry – we specialise in core IT services and infrastructure, and work alongside any specialise business application vendors where necessary. To name a few industries we work with:

  • Professional services such as accountants and lawyers
  • Real Estate
  • Travel
  • Production and manufacturing
  • Primary industries
  •  Healthcare
  • Academic
  • Not for Profits and Charities

We love working for Not for Profits and Charities and in recognition of the important work they do for our communities, offer generous discounts on our services and hourly rates.

Moving to Lucidity is easy

1.

Initial meeting

Meet with our friendly team to discuss your business needs and wants.

2.

Model selection

Choose a desktop delivery model – Azure Virtual Desktop or Intune (Physical) Desktop.

3.

Security review

Review your Cyber Security requirements.

4.

Plan selection

Select a Managed IT Services plan from our menu.

5.

Project choices

Select migration and upgrade projects from our menu.

6.

Migration start

Get started with our Professional Services team of consultants who will migrate your business to Lucidity and complete any projects.

7.

Continuous support

Enjoy friendly, secure and evolving Managed IT Services.

Benefits of working with Lucidity

  • Our good, better, best menu-based solutions provide easy to understand deliverables and their associated costs – see our menu and get an instant estimate now!

  • Leverage 20+ years’ experience in Cloud solutions.

  • We are a Microsoft certified partner for Modern Work.

  • Our highly skilled consultancy team can assist across the Microsoft Cloud.

  • Be confident your information is secure working with an ISO/IEC 27001 certified Managed IT Services provider.

Not found what you are looking for?

Our case studies

Freshmax Video Case Study

Watch our case study video to find out how Freshmax, one of the largest fresh produce distribution businesses across Australia and New Zealand

Managed Desktop & Managed Outlook for World Travellers

We are a cooperative group of businesses, so our IT need was two-fold. We required overall IT systems for the Management Services part of the business that coordinates the services for the coop members

Managed Desktop Solution for German-New Zealand Chamber of Commerce

Originally founded as the New Zealand-German Business Association Inc. in 1983, the German-New Zealand Chamber of Commerce Inc.

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Our case studies

Freshmax Video Case Study

Watch our case study video to find out how Freshmax, one of the largest fresh produce distribution businesses across Australia and New Zealand

Managed Desktop & Managed Outlook for World Travellers

We are a cooperative group of businesses, so our IT need was two-fold. We required overall IT systems for the Management Services part of the business that coordinates the services for the coop members

Managed Desktop Solution for German-New Zealand Chamber of Commerce

Originally founded as the New Zealand-German Business Association Inc. in 1983, the German-New Zealand Chamber of Commerce Inc.