This time last week, COVID-19 was rampant elsewhere in the world, but New Zealand still had under 10 known cases. We are now closer to 40 cases and businesses, including ours, are implementing their Business Continuity Plans and working out how to continue business as usual in these unprecedented times. As of right now, Lucidity…
Simple to use Control Panel
From early on in Lucidity’s road map, the directors felt it was key to ensure that we can automate the deployment of services and provide our customers the ability to self manage day to day IT operations like creating new users or assigning email aliases and applications.
In order to effectively scale our organisation, IT operations had to be executed in a uniform manner for us to manage growth effectively without having to continually employ engineering resource to do manual and repetitive tasks.
Lucidity deployed a product at the time called EMS Cortex to provide our customers a central control panel to manage provisioning activities. Lucidity have worked closely with the vendor (now Automate101) to customise the solution for our customers in NZ to put a lot of the day to day management and user reporting from the platform directly into the hands of our customer administrators.
This approach dramatically reduces calls to our help desk around password management, new user setup and application assignment and ensures customers can quickly action changes as they happen in their business.