NZ Travel Brokers Video Case Study

Keeping Kiwis Connected When It Mattered Most

Lucidity helped NZ Travel Brokers stay fully operational during COVID-19 – unifying 170 brokers across New Zealand with a secure, cloud-based platform built for disruption.

Starting Point

NZ Travel Brokers is one of New Zealand’s largest travel broker networks, operating under a broker model with a dedicated support team spread across Palmerston North, Auckland, and Wellington. With 170 brokers working from multiple locations, consistency and connectivity aren’t just operational priorities, they’re business critical.

When COVID-19 hit in 2020, the travel industry was turned on its head overnight.

“What once might have been one office can now possibly be 50, 100 different remote offices.”
– Paul O’Brien, CEO – Lucidity

The Roadblock

When New Zealand closed its borders, travel businesses faced an existential crisis. For NZ Travel Brokers, the challenge was immediate, keeping 170 dispersed brokers connected, productive, and able to help stranded Kiwis get home.

Supporting a workforce spread across hundreds of remote locations meant troubleshooting IT issues without physical access, maintaining stable connections for video conferencing, and ensuring every broker had the same reliable experience regardless of where they were working from.

I wouldn’t have any hesitation in recommending Lucidity to any other businesses. They have the most modern and reliable platform that I have ever worked on with over 15 years in the industry.”

– Jordyn Bentley, Travel Broker – NZ Travel Brokers

The Breakthrough

Lucidity moved fast, migrating NZ Travel Brokers to Office 365 and deploying the Lucidity Managed Desktop for a consistent, unified broker experience. Alongside this, the Lucidity Client Manager gave their support team real-time visibility into every remote location, allowing them to identify and resolve issues quickly without physical access.

The Result: 170 brokers connected and operational across New Zealand, with real-time IT support, a standardised platform, and the tools to bring Kiwis home during one of the country’s most challenging periods.

How do you keep a dispersed team connected?

At Lucidity, we help businesses stay operational no matter what, with cloud solutions that are secure, scalable, and built to perform under pressure. See how we kept NZ Travel Brokers connected across New Zealand during COVID-19, and helped bring Kiwis home.