Lucidity Case Study
Lucidity talked in common language so we understood the technology being presented.
Like anything in business, you want to work with people who are similar in mindset and size. Lucidity is a well established cloud provider, they have a quality ethos and have polished and experienced specialist people who are very customer focused. We know that Lucidity has been around for many years and has a strong financial standing so we are comfortable that the company will be around and working with us for a long time yet.
Lucidity understands the real estate market and their roadmap incorporates technology that will improve and benefit our industry. In the end, Lucidity had the solution, the support, the service and the future roadmap to maximise the technological advances – no one else was a ‘full provider’ like Lucidity.
How is the Lucidity solution working now?
- We can seamlessly connect to our system from anywhere there is an internet connection
- We have a telecommunications system which has all the bells and whistles for a fraction of the traditional costs
- We now have the peace of mind that our backups are done regularly
- If we need assistance, we know we won’t have to wait hours for a response
- We are on the leading edge of technology which can only give us an advantage in our market
Working with Lucidity
During the discovery process, Lucidity came back to us, followed up and listened and were prepared to go beyond the call of duty. We felt spoilt in this regard. The staff are very personable which is a key strength. Their hands on approach reinforced that we had chosen the right provider/partner.
Lucidity explains things very simplistically and from a costing point of view, they outlined the month by month cost making it easy to understand what you were paying for. All of our staff are more than happy and even the less technically savvy are finding it easy to use.
Talking with the Directors about CRM and about applications for iPhones and iPad/Winpads, I can see that Lucidity is not only a hosted software environment and voice provider, but they have the vision as to where the technology can take our industry.
I’m excited about Lucidity and look forward to what we will be able to offer and how we can demonstrate our point of difference in the future.