Client Support Services
Welcome to Lucidity Client Support
Contact the Lucidity support team
Log in to the support portal to submit a ticket - this is the primary and preferred method for logging a support request
OR, Email our support team: email@example.com (your email will automatically generate a support case and email confirmation of receipt)
OR, Phone our support team, 24/7: +64 9 377 2227
- OR, Emergency 24/7 paging service: 0800 502 055
Not getting responses from the above?
If you’ve logged a support request using one of the above methods, but you feel it’s not getting the attention it deserves, please use one of the following escalation points.
- Non-urgent support escalation: Please email our Customer Services Team: firstname.lastname@example.org
- Urgent or emergency support escalation: Please phone your Account Manager
Client services login
You can log in as follows to access your applications from anywhere.
Managed SharePoint: Please contact your site administrator for your unique customer login.
Managed CRM: Please contact your site administrator for your unique customer login.