Client Support Services
Welcome to Lucidity Client Support
Lucidity has designed a comprehensive support system to ensure that help is delivered quickly and effectively. This quick guide outlines our support processes.
Use the Lucidity knowledge base
Your first point of contact should be to find the answer to your request in our knowledge base.
Can’t find your answer in the knowledge base?
Contact the Lucidity support team
OR, Email our support team: firstname.lastname@example.org (your email will automatically generate a support case and email confirmation of receipt)
OR, Phone our support team, 24/7: +64 9 377 2227
- OR, Emergency 24/7 paging service: 0800 502 055
Not getting responses from the above?
If you’ve logged a support request using one of the above methods, but you feel it’s not getting the attention it deserves, please use one of the following escalation points.
- Non-urgent support escalation: Please email our Customer Services Team: email@example.com
- Urgent or emergency support escalation: Please phone your Account Manager, or our Customer Operations Manager: +64 21 680 125
Client services login
You can log in as follows to access your applications from anywhere.
Managed SharePoint: Please contact your site administrator for your unique customer login.
Managed CRM: Please contact your site administrator for your unique customer login.