Client Services

Knowledge base

Questions?

Find the answer to your request in our knowledge base.

 

Contact support team

Can’t find your answer in the knowledge base?

  • Log in to the support portal to submit a ticket - this is the preferred method of logging a support request 

  • Email our support team: support@lucidity.co.nz (your email will automatically generate a support case and email confirmation of receipt)

  • Phone our support team: +64 9 377 2227

  • Emergency 24/7 paging service: 0800 502 055

Not getting responses from the above?

If you’ve logged a support request using one of the above methods, but you feel it’s not getting the attention it deserves, please use one of the following escalation points.

  • Non-urgent support escalation -  please email our Customer Services Team at: customerservices@lucidity.co.nz
  • Urgent or emergency support escalation - please phone your Account Manager

 

Client services login

Login as follows to access yoru applications from anywhere.

Managed Desktop

Managed Outlook

Managed Office 365

Control Panel

Managed SharePoint: Please contact your site administrator for your unique customer login.

Managed CRM: Please contact your site administrator for your unique customer login.

Contact information
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2 Rockridge Avenue, Penrose, Auckland 1061
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24/7 support
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info@lucidity.co.nz
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+64 9 363 88 88
About us
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We are a New Zealand cloud services provider helping our clients benefit from trusted cloud based IT solutions that are easy to consume.
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