Don’t let IT challenges slow you down. Lucidity’s Managed IT Services deliver flexible, reliable solutions with service level commitments, keeping your business secure, efficient, and focused on growth.
Where Managed IT Services can help
Does any of the following sound familiar?

Why Business Like Yours Need Managed IT Services
Our Range of Managed IT Services Auckland

User Support
24/7 access to the Lucidity Helpdesk



SLA response time



Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge base, training, and more)



Unlimited user remote support (business hours)



User moves, adds, changes



Change management



User Device Management
Device Protect Essentials
Device Protect Complete
Device Protect Premium
Quick Support - Remote access and management tools



Advanced anti-malware and ransomware detection



Automated deployment of Windows updates



Automated App deployment and updates from our library of 1000+ apps



Critical Windows and App updates deployed within 2 weeks



New device on-boarding



Device fault remediation & warranty management



Device compliance reporting



OS and App vulnerability scanning & remediation



Intune compliance and policy management



Cyber Security & Prevention
Cyber Protect Essentials
Cyber Protect Complete
Cyber Protect Premium
Managed Detection & Response by Cyber Experts (SIEM/SOC)



Multi-Factor Authentication (MFA)



Anti-Spam filtering



Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)



Automatic email signatures & marketing



App Control (black/white-listing)



Dark Web monitoring & identity theft protection



Security awareness training



Cyber Security reporting



Web content filtering & monitoring



Password Manager



Microsoft 365 & Defender vulnerability scan reporting



Internet vulnerability scan reporting (e.g. firewall, server)



Cyber Remediation (8 hours per event)



Account & Service Management
Shared Account & Service Management team



Assigned Technical Account Manager



Maintenance of documentation



Standards alignment reviews



Site visits included (where available)



Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business Reviews



Service delivery reporting



Strategy, road mapping & budgeting



Essentials
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
Automated App deployment and updates from our library of 1000+ appsCritical Windows and App updates deployed within 2 weeksNew device on-boardingDevice fault remediation & warranty managementDevice compliance reportingOS and App vulnerability scanning & remediationIntune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
Security awareness trainingCyber Security reportingWeb content filtering & monitoringPassword ManagerMicrosoft 365 & Defender vulnerability scan reportingInternet vulnerability scan reporting (e.g. firewall, server)Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
Assigned Technical Account ManagerMaintenance of documentationStandards alignment reviewsSite visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business ReviewsService delivery reportingStrategy, road mapping & budgeting
Complete
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
- Automated App deployment and updates from our library of 1000+ apps
- Critical Windows and App updates deployed within 2 weeks
- New device on-boarding
- Device fault remediation & warranty management
- Device compliance reporting
OS and App vulnerability scanning & remediationIntune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
- Security awareness training
- Cyber Security reporting
Web content filtering & monitoringPassword ManagerMicrosoft 365 & Defender vulnerability scan reportingInternet vulnerability scan reporting (e.g. firewall, server)Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
- Assigned Technical Account Manager
- Maintenance of documentation
- Standards alignment reviews
- Site visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business ReviewsService delivery reportingStrategy, road mapping & budgeting
Premium
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
- Automated App deployment and updates from our library of 1000+ apps
- Critical Windows and App updates deployed within 2 weeks
- New device on-boarding
- Device fault remediation & warranty management
- Device compliance reporting
- OS and App vulnerability scanning & remediation
- Intune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
- Security awareness training
- Cyber Security reporting
- Web content filtering & monitoring
- Password Manager
- Microsoft 365 & Defender vulnerability scan reporting
- Internet vulnerability scan reporting (e.g. firewall, server)
- Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
- Assigned Technical Account Manager
- Maintenance of documentation
- Standards alignment reviews
- Site visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
- Quarterly Business Reviews
- Service delivery reporting
- Strategy, road mapping & budgeting
How does modernising your server model help with improving security?
“Because the IT infrastructure is so sound, due to the work of Lucidity and myself, I can now focus on other more important things than simple IT issues.”
Power Up Your Business with Managed IT Support
Additional Services
Determine The Best Solution For Your Business With Lucidity
What makes Lucidity’s Managed IT Services Different?
Unlock Reliable IT Solutions Tailored to Your Business

Benefits of Working With Lucidity





Moving to Lucidity is easy
1.
Initial meeting
2.
Model selection
3.
Security review
4.
Plan selection
5.
Project choices
6.
Migration start
7.
Continuous support
Case Studies

Corson Grain Video Case Study
See how Lucidity enabled Corson Grain to modernise operations with secure cloud IT across New Zealand and Australia.

CooneyLeesMorgan Video Case Study
Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.

Fortis Travel Video Case Study
Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.
Explore the Perfect Plan for Your Business with Lucidity
Did not find what you are looking for?

Managed IT Services Bundles

IT Support Bundles

Device Plans

Cyber Security Plans

Infrastructure Plans

Trusted Advisor (vCIO)
Frequently asked questions
Managed IT Services with Lucidity means we take care of your business’s tech needs for a simple, predictable cost. Whether you need extra support for your IT team or full-service management, we ensure your systems run smoothly every day.
– request menu pricing here.
Managed IT Services provide proactive, ongoing support—monitoring, preventing issues, and keeping your business running. Traditional IT support is more reactive, focusing on one-off fixes when problems arise.
– request menu pricing here.
A Managed Service Provider (MSP) like Lucidity ensures your IT is secure, up to date, and running smoothly—reducing downtime, improving security, and giving you 24/7 expert support.
– request menu pricing here.
For small to medium-sized businesses in New Zealand, Managed IT Services with Lucidity can:
- Save You Time: We handle your IT, so you can focus on growing your business.
- Reduce Costs: Avoid the expense of a full in-house IT team with a simple, predictable monthly fee.
- Prevent Downtime: We monitor your systems 24/7 and fix issues before they cause disruptions.
- Improve Security: Protect your business from cyber threats with updates, antivirus, and backups.
- Access Expert Support: Get help from experienced, local IT specialists whenever you need it.
- Scale as You Grow: Easily adjust your IT services as your business evolves.
With Lucidity, you get reliable IT support and peace of mind, so you can get on with running your business.
– request menu pricing here.
Managed IT Services help strengthen your business’s cybersecurity by keeping your systems safe and secure, day in and day out. At Lucidity, we:
- Monitor Your Systems 24/7: Spotting and responding to threats before they cause harm.
- Keep Software and Security Up to Date: Regular updates, patches, and antivirus protection to close any security gaps.
- Protect Your Data: Secure backups and recovery plans to safeguard your information if something goes wrong.
- Control Access: Ensuring only the right people can get into your systems.
- Provide Expert Support: Our team is always here to offer advice and help keep your business protected.
We make cybersecurity simple, so you can focus on growing your business with peace of mind.
– request menu pricing here.
Lucidity’s Managed IT Services cover everything you need to keep your business running smoothly and securely. Our plans typically include:
- 24/7 Monitoring & Maintenance: We keep an eye on your systems around the clock to catch issues early.
- Helpdesk Support: Friendly, local experts ready to help when you need it.
- Security Protection: Antivirus, updates, and system patches to keep your business safe.
- Cloud Services & Microsoft 365: Access to cloud desktops, email, and apps to keep your team connected.
- Data Backup & Recovery: Secure backups so your data is protected and easily recoverable.
- IT Advice & Planning: Ongoing guidance to ensure your IT supports your business goals.
With Lucidity, our Managed IT Services are designed to give you peace of mind – so you can focus on growing your business.
– request menu pricing here.
Yes, absolutely. Lucidity’s Managed IT Services are designed to be flexible. We offer a range of plans, and you can tailor the level of support to match your business needs, whether you’re a small team needing reliable day-to-day help, or a growing business looking for more hands-on, around-the-clock support. We’ll work with you to find the right fit, ensuring your IT works the way you need it to.
– request menu pricing here.
No, you stay in control. Lucidity manages your IT while giving you full access and decision-making power.
– request menu pricing here.
How Do I Transition from My Current IT Setup to Lucidity’s Managed IT Services?
– request menu pricing here.
Lucidity’s Managed IT Services take the stress out of managing your technology, helping your business run more smoothly every day. We proactively monitor your systems to prevent problems before they happen, keep your software and security up to date, and provide fast, friendly support whenever you need it. This reduces downtime, keeps your team productive, and lets you focus on growing your business – all while knowing your IT is in safe hands.
– request menu pricing here.