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Helpdesk Support

  • About
    • Our Journey
    • Our Partners
    • Careers
    • Trust Center
      • Privacy Policy
      • Terms & Conditions
      • Protecting Your Data
  • IT Solutions
    • Device Management
      • Microsoft Intune
      • Azure Virtual Desktop
      • Microsoft Azure
    • Office 365 Productivity
      • Microsoft 365 Copilot
      • Document Management
      • Exchange Online Email
    • Artificial Intelligence (AI)
    • Cyber Security
    • Cloud Telephony Services
      • Microsoft Teams Phone Systems
      • Cloud PBX Phone System
      • Contact Centre
    • Internet & Networks
    • Business Industries
      • Managed Service Providers
      • New Zealand Government
  • Managed IT & Support
    • Managed IT Services
      • Managed IT – Premium Plan
      • Managed IT – Complete Plan
      • Managed IT – Essentials Plan
    • IT Support Helpdesk Overview
      • IT Support Helpdesk – Starter Plans
    • Device Plans
    • Cyber Security Plans
    • Infrastructure Plans
      • AVDProtect Plans
      • ServerProtect Plans
      • NetworkProtect Plans
    • Trusted Advisor (vCIO)
  • Resources
    • News
    • Case Studies
    • Video Library
    • White Papers, eBooks & Technical Tips
  • Contact
    • Helpdesk Support
    • Services Status
    • Locations

Terms and Conditions

Terms and Conditions

  • Terms and Conditions
  • Lucidity Service Level Agreement (SLA), Contacts & Policies

Managed Service Inclusions and Conditions

  • v2 User Plans (2024)
  • v2 Infrastructure Plans (2024)
  • v1 User Plans (prior to May 2024)
  • v1 DeviceProtect & Infrastructure Plans (prior to May 2024)

IT Solutions

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  • Office 365 Productivity
  • Cyber Security
  • Cloud Telephony Services
  • Internet & Networks
  • Business Industries

Managed IT

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  • IT Support Helpdesk
  • Device Plans
  • Cyber Security Plans
  • Infrastructure Plans
  • Trusted Advisor (vCIO)
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