Whilst our team at Lucidity continue to work as an essential service, I was wondering how many other businesses where still working flat tack or sitting waiting and hoping for a reduction in Covid restriction levels. I recently broke my glasses and had been to the optometrist days before the level 4 lockdown had been announced. They had started the process to order new glasses, however an update a few days into the lockdown advised that the receptionist couldn’t tell me which manufacturer the order had been sent to, and even if she could access the info, the manufacturer would too be unable to access data to advise if it was in their system. This led me to wonder – how many other businesses were unable to access critical information to continue working and creating revenue?
We are in the age of online, on-demand services, where rightly or wrongly, our emails continue to take our attention outside of business hours, customers expect (and deserve) immediate acknowledgment of order receipts and products require continual updating and improving to meet requirements, even over the weekends.
Automation is key to customer engagement/retention and basic business functioning in today’s world, as is security of data and systems – as our DHBs can confirm! For those businesses who could lock the office and continue working from home, how many can confidently say that their users’ device security is up to date to protect them from cyber attack and infiltration. And for those businesses with hybrid IT solutions (part cloud and part physical on-site infrastructure), who may experience reduced functionality trying to connect back to a server in an office somewhere, what happens when they can no longer access their business data and applications? Who’s in the office to reboot the server or check the connection? Lastly, for those businesses who have not yet strategized their IT, a move into the cloud, or have no modern workplace solutions at their finger tips – what backup strategies can they implement in a Level 4 lockdown? What short term (or long term if we can’t slow the covid curve) financial losses will these businesses face? How long can they sustain paying for employees not working, revenue not generating or simply a reduction in service to their customers? Customers are the key to business survival and in a world full of options, how long will those customers be able to hold their support before having to move out of necessity to get their needs met?
If you’re wondering if:
- your end-users’ devices are secure
- your employees, wherever they are, could be working more effectively
- you need to analyse who’s connectivity is limiting their productivity
- you could move seamlessly into the cloud and a modern way of working with minimal interruption to your working day
- you could reduce your IT spend to increase your financial buffer during these uncertain times
- you should renew your on-site physical infrastructure or could you move your business applications to the cloud
If any of these ring true to you, please contact us, so we can see what business problems you face and how we can solve these together.
Stay home and stay safe so we can all come through this a little faster, a little stronger and a little wiser to how lucky we actually are.