Want to know more about your home internet connection? There’s an app for that…

Here at Lucidity, we’ve been delivering Remote Desktop Solutions for coming up on 20 years. Remote Desktop Solutions (and Cloud Telephone and Conferencing solutions) are what we call time-critical services.They are ‘real-time’ and require a solid, reliable, consistent internet connection to perform at their best. Poor internet, bad Wi-Fi connections and not enough internet bandwidth…

The New Normal – Working From Home

This time last week, COVID-19 was rampant elsewhere in the world, but New Zealand still had under 10 known cases. We are now closer to 40 cases and businesses, including ours, are implementing their Business Continuity Plans and working out how to continue business as usual in these unprecedented times. As of right now, Lucidity…

Cloud Services essential in times of crisis

  According to an online Stuff Business article, BusinessNZ has told employers how to prepare for an outbreak of coronavirus. Want VS Need It’s in times like these, that the need for remote working and business continuity planning becomes highlighted as a need rather than a ‘nice to have’.  It’s all well and good being told…

Support

Reflections of a Triage Support Agent

Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…

How-you-can-help-speed-up-the-support-process

How you can help speed up the support process

As a triage agent, our duty is to make sure that everything is prioritised and going to the right team, so we can resolve our customer’s issues as efficiently as possible. When the times are quiet, we are able to go through existing tickets and see if we are able to help out or follow…