Here at Lucidity, we’ve been delivering Remote Desktop Solutions for coming up on 20 years. Remote Desktop Solutions (and Cloud Telephone and Conferencing solutions) are what we call time-critical services.They are ‘real-time’ and require a solid, reliable, consistent internet connection to perform at their best. Poor internet, bad Wi-Fi connections and not enough internet bandwidth…
Many issues that users and businesses face are often caused by DNS, as illustrated by one of my favourite troubleshooting tools on the internet – https://isitdns.com/ Mail failures, websites not loading, or even an inability to get into your Managed Desktop, most of the time it’s typically DNS. What is DNS? DNS stands for Domain Name System…
Lucidity will be ending support for Windows 7 Devices on the 30th of September 2019. This may result in Windows 7 devices being unable to connect to Lucidity services such as Managed Desktop. This is in preparation for the end of Microsoft’s extended support for Windows 7 Devices which ends on the 14th of January,…
Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…
As a triage agent, our duty is to make sure that everything is prioritised and going to the right team, so we can resolve our customer’s issues as efficiently as possible. When the times are quiet, we are able to go through existing tickets and see if we are able to help out or follow…