Lucidity Cloud Services
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  • About Us

    Twenty years of doing this properly.

    We're a New Zealand managed IT company that's been around since 2002. Senior to senior, ISO 27001 certified, Microsoft Partner of the Year (twice). Get to know who you'll actually be working with.

    See how we help businesses like yours

    Check out our Case Studies
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    Our Journey

    The story behind Lucidity, from 2002 to now.

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    Careers

    Join a team that takes IT seriously, not stuffy.

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    Our Partners

    The technology partners who help us deliver for you.

  • Our Solutions▼

    What's keeping you up at night?

    Running a business is tough, and it's even harder when IT problems slow you down. Pick the challenge that sounds most like you, and we'll show you how we'd fix it - in plain English.

    Want to know your real IT cost?

    Free IT Cost Audit
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    Key-person risk

    When one person knows everything, the business is fragile.

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    Cyber Security & Compliance

    Real protection from real threats, in plain English.

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    Scaling for Growth

    IT that grows when you do, without the rebuild.

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    Integration & Reporting

    Your systems should talk. Your data should make sense.

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    Predictable IT Costs

    Know what you'll pay. No surprises, no creep.

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    Hand It Over

    Get IT off your plate so you can run the business.

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    Get Value from MS365

    Already paying for it. Let's make it actually work.

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    AI Readiness

    AI without the hype. Practical steps to get started.

  • Managed IT Services ▼

    IT support that just works.

    Day-to-day IT support, helpdesk, device management, and senior-level strategic advice - done by people who actually know your business.

    Want more value from your Microsoft 365 investment?

    Free MS365 Utilisation Audit
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    IT Support - Essentials

    Low-cost fixed-fee support with proactive monitoring.

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    IT Support - Complete

    Full-service managed IT for businesses that need everything.

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    IT Support - Premium

    Our top-tier plan, with 24/7 support.

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    IT Helpdesk Plans

    Backup support for businesses with internal IT.

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    Virtual CIO (vCIO) Services

    Strategic IT guidance and quarterly planning.

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    Infrastructure Management

    Servers, networks, and endpoints kept secure.

  • Cloud & Microsoft 365 Solutions ▼

    Cloud done right, the first time.

    Microsoft Partner of the Year, Nerdio Platinum Partner, and twenty years of cloud experience. Azure, Microsoft 365, and seamless migrations.

    Are you getting the most out of Microsoft 365?

    Free Microsoft 365 Setup Audit
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    Microsoft Azure Services

    Enterprise-grade cloud infrastructure.

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    Azure Virtual Desktop

    Secure, full-powered desktops on any device.

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    Microsoft 365 Integration

    Email, Teams, SharePoint and OneDrive setup.

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    Microsoft 365 Copilot

    AI assistance built into daily tools.

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    Cloud Migration Services

    Move off old hardware onto Azure.

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    Cloud Backup & DR

    Modern protection from data loss.

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    Cloud Telephony

    Microsoft Teams Phone and Cloud PBX.

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    Artificial Intelligence

    Practical AI advisory, not hype.

  • CyberSecurity ▼

    Real protection. No scare tactics.

    ISO 27001 certified cybersecurity for NZ businesses that don't have an in-house security team.

    Worried about a potential hacking event?

    Free Cybersecurity Audit
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    Cybersecurity Plans

    Ongoing Cybersecurity support. Making sure you have the coverage you need.

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    CyberProtect Options

    Tiered plans from essential safeguards.

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    Cybersecurity Project Services

    One-off projects to lift your security posture.

  • Industries We Support ▼

    We already speak your language.

    Twenty years of doing this means we already understand how your industry works, the apps you depend on, and compliance.

    The right expertise for your business:

    Industries we support
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    Legal & Law Services

    Practice management, LexisNexis, compliance.

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    Accounting & Professional Services

    Accounting practice support, Microsoft 365

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    Manufacturing & Logistics

    Specialist vertical apps, OT/IT convergence.

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    Education & Not-for-Profit

    IT that works for tight budgets.

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    Real Estate & Property

    Distributed teams, mobile workflows.

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    Health & Allied Services

    MedTech support, patient data security.

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    Managed Service Providers

    Nerdio, strategy & overflow support.

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    New Zealand Government

    Managed IT, cloud and data integrity

  • Learning ▼

    Useful stuff. No fluff.

    Guides, case studies, videos, and white papers - written by the same people who'll be working on your IT.

    Want to stay in the know?

    Visit our Insights Centre
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    News & Articles

    What's new in NZ business IT, and from us.

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    Case Studies

    Real businesses, real problems, real outcomes.

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    Video Library

    Short videos on the topics that matter most.

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Lucidity
Lucidity
  • About
    • Our Journey
    • Our Partners
    • Careers
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      • Privacy Policy
      • Terms & Conditions
      • Protecting Your Data
  • IT Solutions
    • Device Management
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    • Video Library
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  • Contact Us
    • Helpdesk Support
    • Services Status
    • Locations
      • Auckland IT Support for local businesses
      • Gisborne IT support for local businesses
    • Free IT Audits
Helpdesk Support

  • About
    • Our Journey
    • Our Partners
    • Careers
    • Trust Center
      • Privacy Policy
      • Terms & Conditions
      • Protecting Your Data
  • IT Solutions
    • Device Management
      • Microsoft Intune
      • Azure Virtual Desktop
      • Microsoft Azure
    • Office 365 Productivity
      • Microsoft 365 Copilot
      • Document Management
      • Exchange Online Email
    • Artificial Intelligence (AI)
    • Cyber Security
    • Cloud Telephony Services
      • Microsoft Teams Phone Systems
      • Cloud PBX Phone System
      • Contact Centre
    • Internet & Networks
  • Managed IT & Support
    • Managed IT Services
      • Managed IT – Premium Plan
      • Managed IT – Complete Plan
      • Managed IT – Essentials Plan
    • IT Support Helpdesk Overview
      • IT Support Helpdesk – Starter Plans
    • Device Plans
    • Cyber Security Plans
    • Infrastructure Plans
      • AVDProtect Plans
      • ServerProtect Plans
      • NetworkProtect Plans
    • Trusted Advisor (vCIO)
  • Industries We Serve
    • IT Services for Law Firms & Legal Professionals
    • IT Services for Accounting Firms
    • Manage Service Provider
    • New Zealand Government
  • Resources
    • News
    • Case Studies
    • Video Library
    • White Papers, eBooks & Technical Tips
  • Contact Us
    • Helpdesk Support
    • Services Status
    • Locations
      • Auckland IT Support for local businesses
      • Gisborne IT support for local businesses
    • Free IT Audits

Three people in a meeting at a table discussing schedule on their Microsoft laptop

Introducing the New Microsoft Planner (Everything You Need to Know)

Industry News, Microsoft 365By Paul O'BrienMay 31, 2024

Calendars, task lists, and project planning are important business tools. Many people use Microsoft’s apps to power these processes. Including Planner, Microsoft To Do, and Project for the web. These tools help keep processes on track and enable task accountability. But they’re separate apps. Switching between apps can be cumbersome. It adds more complexity to…

closeup photo of turned-on blue and white laptop computer

What Is Microsoft Security Copilot? Should You Use It?

AI, Blog, Microsoft 365By Paul O'BrienApril 30, 2024

It can be challenging to keep up with the ever-evolving cyber threat landscape. Companies need to process large amounts of data. As well as respond to incidents quickly and effectively. Managing an organization’s security posture is complex. That’s where Microsoft Security Copilot comes in. Microsoft Security Copilot is a generative AI-powered security solution. It provides…

Overhead view of two people at a table working with a Microsoft laptop and notebook

Workspaces, a VPN & More – Learn the Newest Microsoft Edge Features

Cybersecurity, Microsoft 365By Paul O'BrienMarch 31, 2024

Microsoft Edge continues to redefine user experiences. This is due to Microsoft’s commitment to innovation. The latest updates bring a host of features. These are designed to enhance productivity, security, and browsing satisfaction. Chrome may have been number one for years. But Edge has been steadily gaining popularity. It is now the third most popular…

How I use AI to boost my productivity with Microsoft 365 Copilot

AI, Blog, Microsoft 365By Adam SabertonMarch 21, 2024

A personal review of the new Microsoft 365 Copilot AI assistant by Lucidity Technology Alignment Manager, Adam Saberton.

Azure Virtual Desktop vs Windows 365

Azure, Blog, Microsoft 365By andrew.adminMarch 20, 2024

Azure Virtual Desktop and Windows 365 are both cloud-based virtual desktop technologies provided by Microsoft. In this article we’ll look at some of the key Azure Virtual Desktop vs Windows 365 differences.

Microsoft 365 Feature Updates December 2022 – Modern Workplace Updates

Lucidity News, Microsoft 365By andrew.adminDecember 20, 2022

Office 365, Teams, Exchange, SharePoint and OneDrive have quality of life & feature updates available and coming soon. See the list below for a more detailed breakdown of what each entails. Teams updates: New Teams Rooms licenses Microsoft Teams Rooms Standard ($21.79) and Microsoft Teams Rooms Premium retired Microsoft Teams Rooms Basic – $0 per…

Planner & To Do integration in Microsoft Teams

Blog, Microsoft 365By Paul O'BrienNovember 6, 2020

Tasks in Teams Microsoft have recently deployed a new feature which integrates your Planner and To Do tasks in Microsoft Teams. Microsoft first announced this at the Microsoft Ignite conference last year and this exciting development is now upon us, bringing a cohesive task management experience to Microsoft Teams users. The Planner and To Do…

Running Projects Remotely with Microsoft Teams

Blog, Microsoft 365By Paul O'BrienJune 8, 2020

Leading a team to deliver a project within a defined timeframe, whilst ensuring the goals are achieved and success criteria are met, is just the start of the many responsibilities of managing a project. With the changes COVID-19 has brought to our country, businesses have had to rapidly adjust to new ways of working. Managing…

Microsoft Teams – Guide to Working Remotely

Blog, Microsoft 365By Paul O'BrienApril 9, 2020

  Microsoft Teams is a great productivity and collaboration tool that can bring your business together when you have staff working remotely or in disparate locations. In this handy guide, Lucidity breaks down how to get started with Teams and some tips on how to maximise your productivity using Microsoft Teams. In this quick-start guide…

Backing up the cloud – Office 365

Cybersecurity, Microsoft 365By Paul O'BrienApril 1, 2019

Recently we have been talking to more and more of our customers around the integrity of their data within cloud services, most notably Microsoft Office 365 but the concepts discussed here are also transferable to other cloud services. Office 365 is ubiquitous within business and Lucidity are constantly migrating customers and their data into the…

Collaborate more effectively and efficiently with Microsoft Teams

Blog, Microsoft 365By Paul O'BrienJanuary 18, 2019

In the world of collaborative online working, there are many different solutions that all claim to do the same thing. The problem with these is that they are usually disjointed and finicky to get up and running before or during your meetings. Introducing Microsoft Teams. Teams is a fantastic piece of kit to have in…

Optimising your Office 365 Licensing

Blog, Microsoft 365By Paul O'BrienNovember 30, 2018

Not so long ago, the majority of businesses purchased Microsoft licensing on a perpetual basis – a number of licenses are purchased based on user volume.  If you added more users you then purchase some more, if your user numbers went down then you kept some spares on the shelf.  Alongside this, you then paid…

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