Lucidity are delighted to announce that last week, after 7 long years away, Andrew Morpeth has rejoined the Lucidity team. Andrew is a 7-time Microsoft MVP – this is an annual award for community contributions to Microsoft technology. Needless to say, but Microsoft MVPs are fairly thin on the ground here in New Zealand, so this…
The Lucidity team has successfully completed one of the very first implementations of Microsoft Teams voice in New Zealand – with the solution now live at our long-time customer Professionals Real Estate.
With the launch of Lucidity’s Teams Voice service imminent, we decided to treat ourselves and get a new conferencing solution for our boardroom. We identified the Yealink CP960 Conference Phone as the device for us and this week it finally arrived. Paul, our CEO, was extremely excited about the new toy and almost as soon…
After my most recent blog – Not All Phone Systems are Created Equal – I figured I would do a follow-up piece on another feature of the Lucidity Cloud PBX platform. Contact Centre functionality doesn’t typically come cheap. I have experienced this first hand when looking to find a Contact Centre solution for Skype for…
There are many different options for VoIP phone systems out in the New Zealand market. The majority of these will come with a very similar set of features, stemming from the days of more traditional phone systems. For example, hunt groups, auto attendants or IVRs and hold music have all been around for years. In…
When I made the big jump from the Telco industry into Cloud Services, one of the things I was most looking forward to was getting to learn about, and play with, new technology. One of the technologies I was most excited about was Skype for Business…
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