As a triage agent, our duty is to make sure that everything is prioritised and going to the right team, so we can resolve our customer’s issues as efficiently as possible. When the times are quiet, we are able to go through existing tickets and see if we are able to help out or follow…
We have all heard the horror stories in the media, companies big and small having their data held to ransom, or CFO’s & Finance teams being tricked into releasing large sums of money as payments requested by somebody masquerading as a CEO or GM. In my previous blog post, I mentioned that typically the first…
By Colin Williams, General Manager, Lucidity Here are 10 reasons why I believe Lucidity’s Managed Desktop offers the best technology of its kind in New Zealand. 1. No need to install any software If you have a Windows PC, you’ll be able to connect to the Managed Desktop without needing to install anything. This platform has been built…
Computer maintenance – A boring task that nobody enjoys, but it has to be done. Like checking the oil in your car, it needs to be checked, and if it’s time to change your filter, you change the filter. If you are going on a road trip, all the wheels on the car need to…
We are very lucky here in New Zealand as we have some of the best internet connectivity in the world. According to Ookla, we have the 16th fastest fixed broadband in the world, and the 13th fastest mobile internet. Having a fast, reliable internet connection is now a must for any business, and with the…
Office 365 has been very well received by organisations, and the platform has been an integral stepping stone to the cloud for many businesses. However, there are many features in Office 365 which are underutilised or not utilised at all. We live in a world where business-critical information is stored in emails, financial documents can…
Data security is more important than ever, but where does the responsibility lie?
A daily use case of Microsoft Teams
Making the move from Excel to Power BI
Migrating to the cloud is hard! Make sense of the Cloud “alphabet soup” in this blog from Tony Campbell.