How to deal with malicious emails

This is the third blog in our series about malicious emails. You can read the first two blogs, How to identify malicious emails and Is the mail really malicious by clicking on the links. What to do with a suspected malicious email The answer to this is quite simple: delete the email. You can ignore…

Is the mail really malicious?

Following on from yesterdays blog, How to identify malicious emails, today we will look at whether the email is actually malicious and some techniques scammers use to make it seem legitimate. Is the mail really malicious? Please note that you need to weigh all the red flags in yesterday’s blog if you want to rule…

How to identify malicious emails

We all get our share of spam, some more than others. But how do we differentiate between simple commercial spam and the types of emails that are sent with malicious intent. The unsolicited commercial spam email is generally easy to recognise, report, and discard, but what about more dangerous types of spam? How can you…

Lucidity 365 – April 2019 Update

Lucidity is pleased to announce the first range of updates for the Lucidity 365 product. These changes are going to be implemented on Wednesday night this week and will apply to all new and existing Lucidity 365 tenants. Announcement Centre The new Lucidity 365 Announcement Centre will allow you to create an announcement (including text,…

Backing up the cloud – Office 365

Recently we have been talking to more and more of our customers around the integrity of their data within cloud services, most notably Microsoft Office 365 but the concepts discussed here are also transferable to other cloud services. Office 365 is ubiquitous within business and Lucidity are constantly migrating customers and their data into the…

Going paperless

Five weeks ago, we had a desk move and reality struck me re: how much paper I had collected on my desk over the last 2 months (I recall cleaning my desk before Christmas). It was a personal shock to me so I set myself a goal to try going paperless and break the habit of printing…

SQL 2008 / 2008R2 End of support

  On July 9th 2019, Microsoft will officially end extended support for the Microsoft SQL 2008 and 2008R2 products. This SQL version was a mainstay of databases for several years, particularly for the Web edition that made SQL more accessible to mainstream developers with its affordable pricing and powerful database engine. What does this mean…

How fast is my internet?

A brief history recap Over the past 10 years there have been a lot of changes in the delivery of broadband internet within New Zealand. Just 10 years ago the vast majority of homes were still on dial up internet with broadband being delivered using ADSL v1 (Asymmetric Digital Subscriber Line) technology. Next came ADSLv2…

Support

Reflections of a Triage Support Agent

Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…