Not all phone systems are created equal

There are many different options for VoIP phone systems out in the New Zealand market. The majority of these will come with a very similar set of features, stemming from the days of more traditional phone systems. For example, hunt groups, auto attendants or IVRs and hold music have all been around for years. In…

Some useful websites for your daily browse

The internet is full of wonders. There are many interesting, useful or simply for fun websites that many people don’t know about. In this article, I will be covering some websites that may have useful archives, improve your productivity or simply have some fun. 1.    https://combinepdf.com This helpful tools will help you combine multiple PDF…

Lucidity Security Advisement

Our support team have seen a few different types of malicious emails floating around over the last few weeks targeted at some of our customers so we thought we’d send a quick update out to address these types of emails and what you can do to keep them at bay. We have touched on many…

How-you-can-help-speed-up-the-support-process

How you can help speed up the support process

As a triage agent, our duty is to make sure that everything is prioritised and going to the right team, so we can resolve our customer’s issues as efficiently as possible. When the times are quiet, we are able to go through existing tickets and see if we are able to help out or follow…

How-do-you-protect-your-data--DLP-explained

How do you protect your data? DLP explained

Office 365 has been very well received by organisations, and the platform has been an integral stepping stone to the cloud for many businesses. However, there are many features in Office 365 which are underutilised or not utilised at all. We live in a world where business-critical information is stored in emails, financial documents can…