Ben Williams – 30 under 30 Award Winner

Ben Williams, one of the stars of the Lucidity Service Desk, was announced as a winner of the inaugural 30 Under 30 Awards by Reseller News. He was one of the winners of the Technical Category. The requirements for this category were as follows: This award honours individuals who possess superior technical expertise and innovation…

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Lucidity 365 – April 2019 Update

Lucidity is pleased to announce the first range of updates for the Lucidity 365 product. These changes are going to be implemented on Wednesday night this week and will apply to all new and existing Lucidity 365 tenants. Announcement Centre The new Lucidity 365 Announcement Centre will allow you to create an announcement (including text,…

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Backing up the cloud – Office 365

Recently we have been talking to more and more of our customers around the integrity of their data within cloud services, most notably Microsoft Office 365 but the concepts discussed here are also transferable to other cloud services. Office 365 is ubiquitous within business and Lucidity are constantly migrating customers and their data into the…

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Going paperless

Five weeks ago, we had a desk move and reality struck me re: how much paper I had collected on my desk over the last 2 months (I recall cleaning my desk before Christmas). It was a personal shock to me so I set myself a goal to try going paperless and break the habit of printing…

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SQL 2008 / 2008R2 End of support

  On July 9th 2019, Microsoft will officially end extended support for the Microsoft SQL 2008 and 2008R2 products. This SQL version was a mainstay of databases for several years, particularly for the Web edition that made SQL more accessible to mainstream developers with its affordable pricing and powerful database engine. What does this mean…

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How fast is my internet?

A brief history recap Over the past 10 years there have been a lot of changes in the delivery of broadband internet within New Zealand. Just 10 years ago the vast majority of homes were still on dial up internet with broadband being delivered using ADSL v1 (Asymmetric Digital Subscriber Line) technology. Next came ADSLv2…

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Modern Workplace – Paul O’Brien’s Excited!

My name is Paul O’Brien, and I am the founder of Lucidity. I started this business way back in 2002 as an IT engineer with an idea to use the Internet to deliver applications to users and eradicate onsite servers. We started with delivering Virtual Desktop solutions right back with Citrix v1.0 – we’ve been…

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Support

Reflections of a Triage Support Agent

Day one on the front lines of desktop support for Lucidity, I was handed a headset with a smile and a “Good luck” from my new-found team. I gripped my headset tight in the trench anticipating the first call to come flying through. The phone line rings! The ringing echoes in my stomach, churning up…

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Backup to the Future

At one of my first IT jobs working as a technician, I remember a lady running up to our helpdesk and desperately pleading with us to help her recover documents of a personal nature from an external hard drive that had broken. The documents? Her only copies of wedding photos and pictures of her first…

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Network Security with Fortinet Managed by Lucidity

Here at Lucidity, we take network security seriously. The number of threats to your data is increasing daily, you just need to read the news to hear about another innocent person falling victim to digital degenerates, so to protect yourself and your data, you need to invest in good network protection systems. This is where…

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