After my most recent blog – Not All Phone Systems are Created Equal – I figured I would do a follow-up piece on another feature of the Lucidity Cloud PBX platform. Contact Centre functionality doesn’t typically come cheap. I have experienced this first hand when looking to find a Contact Centre solution for Skype for…
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Not so long ago, the majority of businesses purchased Microsoft licensing on a perpetual basis – a number of licenses are purchased based on user volume. If you added more users you then purchase some more, if your user numbers went down then you kept some spares on the shelf. Alongside this, you then paid…
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In the Lucidity office, we have everything from obsessive desk tidiers who keep a never-ending supply of hand sanitizer on their desk, to me. I’m personally trying to improve my workspace. I had 3 monitors, laptops to repair, screwdrivers – the lot, all over my desk. Absolute chaos! I’ve now got rid of two of…
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Office 365 is now a mature product that has enjoyed exponential growth over the past few years. With the release of Microsoft Office 2019 back in September 2018, now might be the time to consider the future of Office perpetual license products in your business. Cloud services have been around for a long time, but Microsoft…
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There are many different options for VoIP phone systems out in the New Zealand market. The majority of these will come with a very similar set of features, stemming from the days of more traditional phone systems. For example, hunt groups, auto attendants or IVRs and hold music have all been around for years. In…
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The internet is full of wonders. There are many interesting, useful or simply for fun websites that many people don’t know about. In this article, I will be covering some websites that may have useful archives, improve your productivity or simply have some fun. 1. https://combinepdf.com This helpful tools will help you combine multiple PDF…
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Our support team have seen a few different types of malicious emails floating around over the last few weeks targeted at some of our customers so we thought we’d send a quick update out to address these types of emails and what you can do to keep them at bay. We have touched on many…
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As a triage agent, our duty is to make sure that everything is prioritised and going to the right team, so we can resolve our customer’s issues as efficiently as possible. When the times are quiet, we are able to go through existing tickets and see if we are able to help out or follow…
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We have all heard the horror stories in the media, companies big and small having their data held to ransom, or CFO’s & Finance teams being tricked into releasing large sums of money as payments requested by somebody masquerading as a CEO or GM. In my previous blog post, I mentioned that typically the first…
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By Colin Williams, General Manager, Lucidity Here are 10 reasons why I believe Lucidity’s Managed Desktop offers the best technology of its kind in New Zealand. 1. No need to install any software If you have a Windows PC, you’ll be able to connect to the Managed Desktop without needing to install anything. This platform has been built…
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Computer maintenance – A boring task that nobody enjoys, but it has to be done. Like checking the oil in your car, it needs to be checked, and if it’s time to change your filter, you change the filter. If you are going on a road trip, all the wheels on the car need to…
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We are very lucky here in New Zealand as we have some of the best internet connectivity in the world. According to Ookla, we have the 16th fastest fixed broadband in the world, and the 13th fastest mobile internet. Having a fast, reliable internet connection is now a must for any business, and with the…
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